Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emma Simmons

Lewisville,TX

Summary

Growing up as the second oldest of ten children, I learned the importance and necessary skillset of creating and maintaining organization and systematic productivity from a young age. I am dependable, driven to complete every task with creativity and efficiency, and well-versed in communication and customer satisfaction, no matter what the difficulty or labor-load entails. With 10+ years of experience in multiple professional fields, I have learned the one skillset that cannot be taught: the ability to adapt and learn anything quickly, thoroughly, and efficiently.

Overview

10
10
years of professional experience

Work History

Medical Office Specialist

HCA
02.2023 - Current
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used Centricity to schedule appointments for doctor visits and procedures.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Server /Certified Trainer

The Oceanaire Seafood Room
02.2022 - 02.2023
  • Educated bartenders, clerks and servers on responsible service protocols.
  • Conducted small group or individual instruction to meet learning styles of participants.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Presented training material with varied instructional methods to maintain attention of participants.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Developed and implemented comprehensive training program for new servers.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Evaluated skills assessment and observations to review effectiveness of training material.
  • Observed participants and provided corrective measures for skill improvement.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Built and maintained professional relationships with vendors and suppliers.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.

Personal Assistant/Caregiver, Special Needs

Laura K. Brunjes-Antonetti, FNP
05.2019 - 05.2022
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Facilitated transportation to and from appointments.
  • Maintained entire family's schedule and organized events.
  • Developed and implemented activities to improve clients' quality of life.
  • Assisted clients with physical therapy exercises.
  • Helped clients to maintain independence and quality of life.
  • Provided assistance with medication management.
  • Assisted with daily living activities, running errands, and household chores.
  • Recorded status and duties completed in logbooks for management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Manager of Operations/Assistant Office Manager

The Post At River East
05.2019 - 07.2021
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Assisted with facility scheduling and customer service.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Prepared and delivered operational performance reports to inform management.
  • Developed strategies to streamline operational processes and reduce costs.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Managed day-to-day department operations with effective workflow coordination.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Completed daily logs for management review.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Analyzed and reported on operational data to identify trends and issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Accounting Assistant

Pinnacle Corporation
06.2016 - 06.2017
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Transferred data and documents to facilitate system migration and software updates.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Completed payroll functions to facilitate accurate and prompt staff payments.

Bar Manager

The Live Oak Music Hall & Lounge
02.2016 - 05.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
  • Consulted with managers to organize special events and promotions.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maximized quality assurance by completing frequent line checks.

Bank Teller

Affiliated Bank
05.2014 - 08.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Placed orders for customer checks and verified starting numbers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Removed mutilated currency from circulation.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Trained new hires on customer service policies and procedures.

Education

Bachelor of Science - Psychology

Collin County Community College District
Plano, TX
2025

High School Diploma -

Abeka Academy
Pensacola, FL
05.2014

Skills

  • Schedule Management
  • Childcare experience
  • Filing and data archiving
  • Employee hiring and retention
  • Flexible and Adaptable
  • Staff Collaboration
  • Microsoft Office proficiency
  • Advanced interpersonal skills
  • Professional and mature
  • Social media savvy
  • Multi-line phone proficiency
  • Strong problem solver
  • Administrative support
  • Time management
  • Conflict resolution
  • Budgeting
  • Friendly nature
  • Bookkeeping
  • Excellent multi-tasking ability
  • Organizational skills
  • Records Management
  • HIPAA Compliance
  • Appointment Scheduling
  • Physician Assistance
  • Insurance Verification
  • Problem-Solving
  • Patient Relations
  • Patient Flow
  • Computer Skills
  • Medical Records Maintenance
  • Patient Care
  • Managing Patient Records
  • Appointment Coordination
  • Mail Distribution
  • Patient Charting
  • Positive Attitude
  • Reception Management
  • Patient Screening
  • Patient Demographics
  • Clinical Medical Assistance

Additional Information

PROFESSIONAL REFERENCES:

  • Garett Maupin - CONTACT (817) 217-3586
  • Christi Jones - CONTACT (972) 571-3053
  • Laura K. Brunjes-Antonetti, FNP - CONTACT (817) 304-3884
  • Shannon Harris - CONTACT (817) 323-8620
  • Rachael Santucci - CONTACT (412) 418-7334

Timeline

Medical Office Specialist

HCA
02.2023 - Current

Server /Certified Trainer

The Oceanaire Seafood Room
02.2022 - 02.2023

Personal Assistant/Caregiver, Special Needs

Laura K. Brunjes-Antonetti, FNP
05.2019 - 05.2022

Manager of Operations/Assistant Office Manager

The Post At River East
05.2019 - 07.2021

Accounting Assistant

Pinnacle Corporation
06.2016 - 06.2017

Bar Manager

The Live Oak Music Hall & Lounge
02.2016 - 05.2017

Bank Teller

Affiliated Bank
05.2014 - 08.2016

Bachelor of Science - Psychology

Collin County Community College District

High School Diploma -

Abeka Academy

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Emma Simmons