Emma Sloan
Columbia,SC
Summary
Implementation Advisor with a background in treasury, fulfillment, and property operations, supporting complex projects from planning through completion. Brings financial administration, cross-functional coordination, and client support experience focused on improving efficiency, resolving issues, and maintaining strong stakeholder relationships.
Overview
10
10
years of professional experience
Work History
Implementation Advisor - Treasury and Fulfillment
Bank of America
11.2021 - Current
- Lead treasury implementations for high-revenue clients, ensuring timely project completion and client satisfaction.
- Develop and apply technical expertise to streamline implementation processes, improving efficiency and reducing time-to-market for new solutions.
- Coordinate cross-functional teams to enhance project success and client relationships.
- Facilitate cross-functional client calls, addressing implementation requests with project management skills.
- Provide technical support and relationship management to internal partners, driving successful outcomes.
Property Manager
Lincoln Property Company
11.2019 - 07.2021
- Managed financial performance of two properties, optimizing rent, occupancy rates, and expenditure control
- Analyzed monthly performance metrics and budget projections, developing data-driven strategies to optimize property operations and financial outcomes
- Analyzed monthly performance and budget projections, discussing strategy and completing annual plans
- Strategized long-term business needs, driving customer feedback and process improvements
- Oversaw resident relations, resolving inquiries and concerns to enhance satisfaction and community experience
- Cultivated positive resident relations, promptly addressing concerns and implementing improvements based on feedback
- Coached team members to leadership positions, enhancing team capabilities
Property Manager
Alliance Residential Company
09.2018 - 10.2019
- Managed rent collection, fee assessments, and eviction processing, achieving 5.5% rent growth and 4.5% renewal rate increase.
- Analyzed market dynamics to craft strategic business plans, driving revenue through optimized rent collection and fee assessment processes.
- Designed and executed detailed business plans to meet financial targets.
- Negotiated and drafted contracts, fostering long-term partnerships that support property growth.
- Executed community improvement projects, enhancing resident satisfaction and property appeal.
- Developed retention strategies and growth initiatives, utilizing negotiation skills to enhance community offerings and secure beneficial contracts.
- Analyzed market trends to inform strategic decisions.
Assistant Property Manager
Alliance Residential Company
12.2016 - 09.2018
- Implemented lease renewal and resident retention programs, boosting tenant satisfaction and occupancy rates.
- Managed resident relations, addressing concerns and requests to achieve high customer approval ratings.
- Managed rent collections, late notices, and evictions, ensuring timely payments and reduced delinquencies.
- Reviewed weekly leasing reports to identify occupancy trends and inform property income strategies.
- Accepted move-out notices, service requests, and resident transfers, streamlining property operations.
- Optimized move-out procedures and service request handling to improve overall operational efficiency.
- Consistently maintained high customer satisfaction ratings.
Sales Associate
Alliance Residential Company
06.2016 - 12.2016
- Handled all leasing processes, ensuring smooth transitions and high tenant satisfaction.
- Processed lease agreements and renewals, maintaining accurate and timely records.
- Responded to client inquiries and maintenance requests, improving service quality and tenant satisfaction.
- Implemented solutions to elevate customer service, leading to enhanced client experiences and increased referrals.
- Conducted property tours and answered inquiries, boosting community engagement.
- Compiled reports to inform decision-making and drive operational improvements.
Skills
- Treasury Operations
- Financial Analysis
- Revenue Optimization
- Budget management
- Project management
- Strategic Planning
- Client management
- Banking relationships
- Financial management
- Performance enhancement
- Customer retention
- Training
- Supervision
- Problem-solving
- Treasury operations
Personal Information
Title: Implementation Advisor
Timeline
Implementation Advisor - Treasury and Fulfillment
Bank of America
11.2021 - Current
Property Manager
Lincoln Property Company
11.2019 - 07.2021
Property Manager
Alliance Residential Company
09.2018 - 10.2019
Assistant Property Manager
Alliance Residential Company
12.2016 - 09.2018
Sales Associate
Alliance Residential Company
06.2016 - 12.2016