Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Smallwood

Paris,TX

Summary

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

7
7
years of professional experience

Work History

Waitress

Rosewood Local Eatery
10.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and organized work environment.
  • Took phone calls and scheduled catering events.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Trained new servers on restaurant policies and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Retail Keyholder

The Shoe Dept
06.2021 - 12.2021
  • Opened and closed store at proper times for reliable services.
  • Assisted store cashiers during peak sales times.
  • Rearranged racks and shelving based on seasonal planograms.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Stored security alarm codes and keys and made routine code changes.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Maintained confidentiality and security of sales records and operational reports.
  • Worked with store manager to create employee schedules.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Assistant Property Manager

Pine Creek Apartments
01.2021 - 05.2021
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Posted policies and rules in common areas for tenant review.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Retail Associate

Bath And Body Works, Limited Brands
10.2020 - 01.2021
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.

To Go Specialist

Chili's Restaurant
05.2020 - 09.2020
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Utilized [Software] to record orders and special requests, relaying orders to kitchen staff.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Distributed food to waiters and waitresses to serve to customers.

Waitress

Crawford's Hole In The Wall Cafe
03.2017 - 05.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Informed customers about daily and seasonal specials.
  • Trained new servers on restaurant policies and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

High School Diploma -

Home School
Paris, TX
05.2019

Skills

  • Safe Food Handling
  • Order Accuracy
  • Customer Service
  • Cash Handling
  • Sales Expertise
  • Payment Processing
  • Staff Oversight
  • Customer Service Management
  • Team Training and Development
  • Workplace Safety
  • Task Delegation
  • Daily Reporting
  • Bank Deposits
  • Property Maintenance
  • Telephone and Email Etiquette
  • Application Process Proficiency
  • Onsite Tours
  • Business Processes and Procedures
  • Records Management
  • Payment Collection
  • Leasing and Sales
  • Property Inspections
  • Digital Marketing
  • Payment Management
  • Unit Inspection
  • Appointment Scheduling
  • Property Management
  • Cash Management

Timeline

Waitress

Rosewood Local Eatery
10.2022 - Current

Retail Keyholder

The Shoe Dept
06.2021 - 12.2021

Assistant Property Manager

Pine Creek Apartments
01.2021 - 05.2021

Retail Associate

Bath And Body Works, Limited Brands
10.2020 - 01.2021

To Go Specialist

Chili's Restaurant
05.2020 - 09.2020

Waitress

Crawford's Hole In The Wall Cafe
03.2017 - 05.2019

High School Diploma -

Home School

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Emma Smallwood