Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Smith

Mansfield,TX

Summary

A hardworking employee with customer service, multitasking, and time management abilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Is a dedicated and adaptable employee with a proactive attitude and the ability to learn quickly. Has a strong work ethic and effective communication skills. Has a history of maintaining equipment, updating software, and handling network security with an organized and systematic focus. Is a strong multitasker with excellent communication and planning abilities. Is a safety-conscious driver experienced with light trucks. Works quickly to meet daily targets with loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Is seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Dasher

DoorDash
College Station, TX
01.2023 - Current
  • Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
  • Utilized GPS navigation tools for efficient route planning between multiple deliveries.
  • Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
  • Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
  • Complied with local traffic laws while driving between pick-up locations and drop-off points.
  • Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
  • Adhered to company policies and procedures when delivering food orders.
  • Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
  • Maintained an organized, clean and safe vehicle at all times.
  • Delivered food orders to customers in a timely manner according to Dasher app instructions.
  • Took initiative in resolving customer complaints in a professional manner.
  • Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
  • Ensured proper handling of food items throughout the entire delivery process.
  • Provided friendly customer service while interacting with customers during deliveries.
  • Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
  • Delivered fresh food to customers across local area.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
  • Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
  • Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Engaged in basic vehicle maintenance tasks, such as cleaning, refueling, and minor repairs, to ensure continuous operation.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Collected money, provided change and recorded transactions on receipts.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.

Team Member

Raising Cane's
Mansfield, TX
01.2022 - 08.2024
  • Operated cash registers to process payments from customers.
  • Assisted customers with product selection and ordering process.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained a clean and organized work area throughout shift.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Addressed customer needs, responding to specific requests.

Delivery Driver

GrubHub
College Station, TX
08.2022 - 12.2022
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Notified customers of delays to decrease calls to support.
  • Handled merchandise in accordance with product handling standards.

Technology Intern

MISD
Mansfield, TX
05.2021 - 08.2021
  • Developed and tested software applications using C#, Java, and HTML.
  • Performed debugging and troubleshooting tasks on various software programs.
  • Tested system performance under a variety of conditions using diagnostic tools and techniques.
  • Implemented security measures such as firewalls and encryption protocols in order to protect data integrity.
  • Installed computer hardware components including memory upgrades, disk drives.
  • Implemented security measures to protect data from unauthorized access.
  • Configured networking equipment including routers, switches, access points.
  • Maintained inventory of IT assets such as computers, printers, scanners.
  • Collaborated with other departments to ensure compatibility between different platforms.
  • Set up and configured system user hardware and software applications.
  • Assessed performance of equipment and network infrastructure and made proactive improvements in line with company standards.
  • Documented installation or configuration procedures to allow maintenance and repetition.

Host

54th Street Grill & Bar
Mansfield, TX
11.2020 - 05.2021
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided excellent customer service by anticipating customer needs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Some College (No Degree) - Human Resources Development

Texas A&M University
College Station, TX

Skills

  • Excellent time management
  • Tech-savviness
  • Reliability and punctuality
  • Cash handling proficiency
  • Safe Food Handling
  • Payment handling
  • Route planning expertise
  • Food safety understanding
  • Team Collaboration
  • Strong interpersonal skills
  • Detail Oriented
  • Customer Service
  • Effective Time Management
  • Adaptable to change
  • Team player mentality
  • Creativity and Innovation
  • Teamwork and Collaboration
  • Attention to Detail
  • Fast Learner
  • Multitasking and Organization
  • Creative and Resourceful
  • Outstanding communication skills
  • Collaboration

Timeline

Dasher

DoorDash
01.2023 - Current

Delivery Driver

GrubHub
08.2022 - 12.2022

Team Member

Raising Cane's
01.2022 - 08.2024

Technology Intern

MISD
05.2021 - 08.2021

Host

54th Street Grill & Bar
11.2020 - 05.2021

Some College (No Degree) - Human Resources Development

Texas A&M University

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Emma Smith