Emma Roscher-Smith
Arlington,TX
Summary
Versatile and dedicated professional with experience at Texas Health Arlington Memorial Hospital, adept in vital signs monitoring and exceptional customer service. Demonstrated ability to improve efficiency and patient care quality through collaboration and technical skills. Excelled in fostering patient comfort and safety.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PCT
Texas Health Arlington Memorial Hospital
01.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Server
Normas Cafe
10.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Microbiology
The University of Texas At Arlington
Arlington, TX12-2027
High School Diploma -
Plano Senior High School
Plano, TX05-2022
Skills
- Vital signs monitoring
- Infection control standards
- Adaptable
- Monitoring patient conditions
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Service prioritization
- Food safety practices
- Food sales and promotion
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
PCT
Texas Health Arlington Memorial Hospital
01.2023 - Current
Server
Normas Cafe
10.2020 - 07.2022
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Bachelor of Science - Microbiology
The University of Texas At Arlington
High School Diploma -
Plano Senior High School
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