Emma Smith
Mustang,OK
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Spirit Halloween Super Store
Oklahoma City, OK
10.2024 - 11.2024
- Provided support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer phone calls and questions promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Studio Manager
Sharkz only Entertainment
Oklahoma City
04.2020 - 10.2024
- Ensured compliance with industry standards and best practices in media production.
- Researched new technologies to improve studio operations.
- Created detailed reports on project progress and performance metrics.
- Assisted in the onboarding process of new employees by providing training materials.
- Reviewed footage from shoots to ensure quality control standards were met.
- Provided guidance on creative direction for projects as needed.
- Monitored daily operations within the studio environment.
- Managed inventory of consumable supplies such as tapes, storage drives.
- Sourced external vendors for specialized services when necessary.
- Prepared invoices for completed projects and handled billing inquiries from clients.
- Negotiated contracts with freelancers, contractors and other service providers.
- Collaborated with producers, directors and other stakeholders throughout the production lifecycle.
- Attended industry events to network with potential partners or collaborators.
- Maintained studio equipment and ensured all software was up to date.
- Organized production schedules, managed budgets and tracked expenses.
- Coordinated with clients on technical requirements for projects.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Supervised a team of video editors, animators and other staff members.
- Facilitated weekly studio consultations, sales and order appointments.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Monitored the management staff to ensure that the company's "open-door policy" was consistent, allowing employees to share ideas and openly make suggestions.
- Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
- Oversaw daily studio operations, ensuring smooth workflow and client satisfaction.
Server
Jojos Bar and Grill
Yukon, Oklahoma
02.2020 - 03.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK05-2019
Skills
- Customer service excellence
- Salesforce
- SLA compliance
- Multitasking and organization
- Email communication
- Adaptability and flexibility
- Payment processing
- Decision-making
- Time management
- Appointment scheduling
- [Product or service] support
- Quality assurance
- Complaint handling
- Workflow management
- Product knowledge
- Conflict resolution
- Verbal and written communication
- Data entry
- Sales support
Timeline
Customer Support Specialist
Spirit Halloween Super Store
10.2024 - 11.2024
Studio Manager
Sharkz only Entertainment
04.2020 - 10.2024
Server
Jojos Bar and Grill
02.2020 - 03.2021
High School Diploma -
Epic Charter Schools