Emma Smith
McDonald,PA
Summary
Experienced with providing excellent customer service and managing inventory for smooth operation. Utilizes strong communication skills to interact effectively with customers and colleagues. Track record of maintaining cleanliness and organization in dynamic work setting.
Overview
3
3
years of professional experience
Work History
Beverage Cart Attendant
St. Clair Country Club
06.2025 - Current
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
Receptionist
St. Clair Country Club
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Host
St. Clair Country Club
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Team Member
Sky Zone Trampoline Park
10.2022 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
South Fayette
McDonald, PASkills
- Reliability and punctuality
- Excellent customer service
- Cleanliness and sanitation
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Relationship building
Languages
English
Full Professional
Timeline
Beverage Cart Attendant
St. Clair Country Club
06.2025 - Current
Receptionist
St. Clair Country Club
06.2023 - Current
Host
St. Clair Country Club
06.2023 - Current
Team Member
Sky Zone Trampoline Park
10.2022 - 08.2023
High School Diploma -
South Fayette
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