Emma Smith

* Team lead, and main POC for Policy information

* Lead weekly policy meetings to update leadership on the progress of all documents

* Authored, reviewed and edited multiple documents such as SOPs, Job Aids, Action Reports, CDRLs and meeting minutes

* Revamped 50 outdated policies and procedures with audit findings

* Ensured alignment within the documents between USPTO and Department of Commerce

* Collaborated with Subject Matter Experts (SME) to create in-depth Job aids and maintained SOPs and CRDL documentation within a strict time frame

* Held meetings with ISSOs and SMEs to create and review documents that pertained to their department.

* Aided in the creation of an automated process to track and alert the SMEs of the documents that need their review via Sharepoint.

• Authored, reviewed and edited documents such as SOPs, Job Aids, Action Reports, CDRLs and meeting minutes.
• Maintained tracking databases and Configuration Management databases.
• Ensured accuracy and adherence to Navy specifications, editorial standards, and quality guidelines for technical documents.
• Researched and analyzed complex technical material while breaking it down into concise information.
• Assisted Configuration Management in the implementation and deployment of CM documents during the Software Development Cycle.
• Collaborated with Subject Matter Experts (SME) to create in-depth Job aids and maintained SOPs and CRDL documentation within strict timeframe.
• Updated eMass, Excel and Sharepoint with accurate SOPs, CDRLs and Job Aids with necessary itemized updates.
• Lead Change Review Board Meeting and Internal Review Board meeting to ensure that all departments where aware of internal changes.
• Managed project performance documentation, program requirements, and meeting minutes.
• Developed online tutorials and web-based training materials for software program and hosted site trainings bi-weekly.
• Provided direct support to task order project manager and customers on all matters related to quality assurance on documents, testing and software releases.
• Participated in Scrum meetings with product planning and worked with contract teams to communicate opportunities for improvements.
• PCA (Physical Configuration Audit) quality control maintenances were performed on a quarterly basis to ensure all contract services were delivered according to PWS.

• Daily average of 30 break/fix calls for computers, printers and software
• Utilize Active Directory and account database to effectively troubleshoot
• Experience with powershell to run scripts
• Investigate, diagnose and solve operational performance for Windows servers
• Identify network and host-based errors
• Reconfigure and reinstall software based on technical errors

• Created monthly excel reports to track progress throughout the team and cleared out all backlog.
• Created accurate and detailed Job aids for Data Analyst and Functional Support positions
• Took meetings minutes in daily meetings to understand business needs and then forwarded the information to 50+ members of management.
• Single point of contact for 500+ employees to maintain their system accesses, and additional office needs.
• Responsible for the preparation, review and maintenance of technical documents including operational reports and contract deliverables.
• Wrote and edified technical documentation for all the project's solutions to include how-to documentation, process documentation, statements of work and tasking orders.
• Created documentation for projects; produced implementation guides and end-user guides for capabilities; documented and formatted technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.

• Advised Judge on 40+ cases a day and retained all documentation in order for the Judges quick review
• Drafted motions, orders, affidavits and organized the docket of scheduled cases for the Judges review
• Issued court-certified paperwork during court proceedings i.e
• Had a high level of critical thinking, time management skills, and the ability to take direction from Judges, which requires immediate action.

• Supervised the company's desire to go paperless by setting up processes for scanned documents to populate the correct fields
• Verified and entered data from the pre-judgement, post judgment and garnishment departments into the company filing system
• Data entry of personal information and payment information
• Entered in new affidavits and legal paperwork into the company system