Emma Smith-Park
Hendersonville,TN
Summary
Proactive and detail-oriented team player with strong organizational skills, a history of meeting company goals utilizing consistent and organized practices, and ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Dominos
09.2022 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in recruiting, hiring and training of team members.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Controlled scheduling, food cost, and ordering.
- Understanding of P&Ls and assisted in reducing costs by following cash control/security procedures, maintaining inventory, and managing labor.
Shift Manager
Taco Bell
07.2019 - 09.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained and developed team members and maintained a positive, upbeat atmosphere that balances fun with business.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
- Provided ongoing constructive and complimentary feedback to the team.
- Resolved guests' complaints quickly while maintaining positive customer relations.
- Coached proper product preparation, rotation, portioning, and holding times.
- Ensured food safety, quality, and accuracy of orders.
Skills
- Controlling Operational Costs
- Coordinating and Optimizing Restaurant Operations
- Food Safety and Sanitation (ServSafe Certified)
- Employee Performance Evaluations
- Recruiting and Hiring
- Employee Development
- Deadline-Oriented
- Employee Scheduling
- Restaurant Standards Development
Affiliations
- Volunteered with Junior Achievement alongside Dominos to collaborate to inspire and prepare young people to succeed in a global economy. While helping teach students about business and personal finance.
Timeline
Assistant General Manager
Dominos
09.2022 - Current
Shift Manager
Taco Bell
07.2019 - 09.2022
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