Summary
Overview
Work History
Education
Skills
Timeline
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Emma Solomon

7830 Contee Rd,MD

Summary

Proven to enhance customer satisfaction and streamline operations, my tenure at Natural Family Wellness showcased my adeptness in administrative skills and a team player mentality. Excelling in patient coordination and data accuracy, I improved office efficiency and reduced no-show rates, demonstrating a commitment to excellence and reliability in high-volume environments. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

5
5
years of professional experience

Work History

Front Desk

Natural Family Wellness
01.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Front Desk Medical Receptionist

US Dermatology Partners
04.2023 - 08.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.


CNA

University Of Maryland Baltimore Washington Medical Center
07.2021 - 05.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Sales Associate

GUESS Factory
10.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Guest Service Representative

Target
05.2019 - 01.2020
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.


Education

Associate of Science - Nursing

Howard Community College
Columbia, MD
05.2025

No Degree - CNA License

Greenbelt Career Institute
Greenbelt
04.2020

High School Diploma -

Paint Branch High School
Burtonsville, MD
05.2019

Skills

  • Team player mentality
  • Reliability and punctuality
  • Patience and composure
  • Calendar Management
  • Time Management
  • Problem-solving skills
  • Customer Service
  • Cash Handling
  • Administrative Skills
  • Mail and packages
  • Training and mentoring
  • Hospitality service expertise

Timeline

Front Desk

Natural Family Wellness
01.2024 - Current

Front Desk Medical Receptionist

US Dermatology Partners
04.2023 - 08.2023

CNA

University Of Maryland Baltimore Washington Medical Center
07.2021 - 05.2023

Sales Associate

GUESS Factory
10.2020 - 06.2021

Guest Service Representative

Target
05.2019 - 01.2020

Associate of Science - Nursing

Howard Community College

No Degree - CNA License

Greenbelt Career Institute

High School Diploma -

Paint Branch High School

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Emma Solomon