Emma Soto
Napa,CA
Summary
Highly organized and detail-oriented professional with over 16 years of progressive experience at Central Valley. Demonstrates strong administrative and coordination skills, with expertise in managing confidential information, leading teams, and enhancing operational efficiency. Recognized for exceptional communication, problem-solving abilities, and a commitment to fostering a supportive and effective administrative environment. I am passionate about leveraging my expertise to contribute to a positive and productive workplace.
Overview
16
16
years of professional experience
Work History
Assistant Manager-Sales
Central Valley High School
Napa, CA
10.2022 - Current
- Motivated staff to achieve set targets in line with organizational objectives.
- Implemented training programs for new hires.
- Responded promptly to customer inquiries or complaints.
- Resolved conflicts between customers and staff in a timely manner.
- Taught new associates sales tactics and performance improvement techniques.
- Opened and closed store, set up registers and secured cash.
- Managed daily administrative tasks to ensure the sales team's operations run smoothly.
- Participated in trade shows and sales events to promote company products and services.
- Facilitated team meetings to discuss sales progress, targets, and strategies for improvement.
- Facilitated communication between the sales team and other departments to ensure customer satisfaction.
- Maintained accurate records of all sales transactions, returns, and exchanges.
- Developed and implemented sales strategies to increase customer base.
- Enforced safety regulations within the store environment.
Sales Coordinator
Central Valley
Napa, CA
05.2017 - 07.2022
- Processed orders received from customers within specified timelines.
- Assisted in developing new business proposals for potential customers.
- Performed follow-up calls with customers after each sale was completed.
- Coordinated and finalized sales proposals to complete purchases.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Researched out-of-stock items to find additional inventory in other store locations.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
Inside Sales Support
Central Valley
Napa, CA
07.2015 - 05.2017
- Identified areas of improvement in order processing process and worked on implementation plans accordingly.
- Managed relationships with existing accounts while prospecting for new ones.
- Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
- Developed quotes for products or services requested by customers.
- Monitored competitor activities and kept abreast of industry trends.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Managed inventory levels to ensure product availability for sales initiatives.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
Cashier
Central Valley
Napa, CA
05.2008 - 07.2015
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Liberty High School
Napa, CA06-2023
Skills
- KPI Monitoring
- Problem-Solving
- Time Management and Attention to Detail
- Team Leadership and Training
- Ability to work with multiple priorities and interruptions
- Ample experience working with diverse groups of people
- Capable of quickly learning office procedures
- Warm, outgoing personality
- Accept and adhere to the need for confidentiality
- Native Spanish speaker
Professional References
Johanna Concepcion
East Bay Community Law Center
Paralegal
Immigration Unit
Email: jconcepcion@ebclc.org
Phone: 510-499-6066
Jesus Martinez
Napa Police Officer
Nhsfootball5@icloud.com
Phone: 707-815-7460
Timeline
Assistant Manager-Sales
Central Valley High School
10.2022 - Current
Sales Coordinator
Central Valley
05.2017 - 07.2022
Inside Sales Support
Central Valley
07.2015 - 05.2017
Cashier
Central Valley
05.2008 - 07.2015
High School Diploma -
Liberty High School
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