Emma Souter
Tyler,TX
Summary
Business administration student with strong leadership and administrative experience in fast-paced, people-focused environments. Proven ability to manage daily operations, coordinate schedules, support clients and families, resolve issues, and maintain organized records. Detail-oriented and dependable, seeking non-sales administrative, front desk, or operations roles while completing a business degree.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Site Director
Mentoring Alliance
Tyler, TX
05.2023 - 07.2025
- Managed daily operations for multiple program sites, ensuring smooth workflows and policy compliance
- Coordinated staff schedules and supported onboarding and training
- Primary point of contact for parents, staff, and community partners
- Handled inquiries, conflict resolution, and issue escalation professionally
- Maintained accurate documentation, reports, and records
- Oversaw safety procedures and ensured secure environments
Volunteer
Local Food Pantry
Whitehouse, TX
04.2023 - 07.2023
- Assisted visitors and provided customer service support
- Completed assigned tasks independently with minimal supervision
Staff Member
The REC
Whitehouse, TX
01.2021 - 01.2022
- Provided customer service support to guests and families
- Maintained a clean, organized, and safe facility
- Assisted with daily operations and supervision
Education
Business Management -
Tyler Junior College
Tyler, TX01.2026
High School Diploma -
Whitehouse High School
Whitehouse, TX05-2023
Bachelor’s Degree - Marketing
University of Texas At Tyler
Tyler, TXSkills
- Administrative support
- Scheduling and coordination
- Customer and client support
- Front desk operations
- Phone and email communication
- Documentation and record keeping
- Team leadership and training
- Problem resolution
- Microsoft Office
- Google Workspace
- Time management
- Organization
- Effective communication
Certification
- CPR Certified
- Mentoring Alliance Leadership Development Program
Volunteer Experience
Local Food Pantry, Whitehouse, TX, Volunteer, 04/01/23, 07/31/23, Assisted visitors and provided customer service support, Completed assigned tasks independently with minimal supervision
Timeline
Assistant Site Director
Mentoring Alliance
05.2023 - 07.2025
Volunteer
Local Food Pantry
04.2023 - 07.2023
Staff Member
The REC
01.2021 - 01.2022
Business Management -
Tyler Junior College
High School Diploma -
Whitehouse High School
Bachelor’s Degree - Marketing
University of Texas At Tyler