Emma Southerland
Gainesville,FL
Summary
Qualified administrative assistant with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments. Proficient in office software including Microsoft Office and Adobe.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Shoreline Veterinary Hospital
03.2024 - 05.2025
- Worked as a team to promote animal health and wellness, efficiency, cleanliness and positivity.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Veterinary Technician
Midtown Animal Clinic
08.2022 - 01.2024
- Acted as shift lead and managed team members, clinic function and safety. Ensured clinic ran smoothly.
- Trained in appropriate animal handling, safety procedures, chemical use, and veterinary practices.
- Maintained order and kept the clinic running in a timely manner
- Managed the clinics social media accounts, growing the following and obtaining new clients
- Created custom graphics and designs for the clinics marketing and advertisement
Guest Service Supervisor
The Loveland Living Planet Aquarium
03.2022 - 07.2022
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.Managed and supported a large team of guest service representatives in everyday and personal tasks.
- Handled and supervised all cash handling, and created nightly deposits.
- Ensured proper opening and closing of the facility.
- Attended meetings with other supervisors and higher ups to promote proper communication.
- Performed as the main supervisor on duty for large company events.
- Deescalated and handled tense situations and problems with guests and staff.
- Communicated effectively with the staff and management to promote the ideal running of the operation.
- Answered company and guest emails, phone calls on a multi line system, and radio calls in a timely manner.
Office Manager
Bark & Biscuit
07.2021 - 02.2022
- Answered multiline phone systems, responded to company emails, took messages, and responded to texts in a timely manner.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Put together informational material for clients.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organized and kept a schedule and calender, making sure appointments and clients are not overbooked.
- Managed the daycare and boarding space and making sure that we were not overbooked.
- Created custom graphics and designed advertisements, signs and social media posts.
- Managed and created content for social media, including Facebook, Instagram and Tiktok.
Contractor
Pampered Beardies
07.2015 - 11.2021
- Designed and sewed custom projects.
- Worked with a deadline.
- Created custom graphical designs using Microsoft Word, Excel, and a variety of other programs.
Data Entry
Norvel Owens Mortuary
08.2020 - 06.2021
- Ensured accurate record keeping through meticulous data entry and database management.
- Created material for funerals such as custom slideshows, graphics, funeral programs, and register books.
- Worked to keep office clean and maintained.
- Maintained and updated company's website and social media.
- Communicated and coordinated with partnered companies such as other funeral homes and cemeteries regarding a variety of things.
Customer Care Representative
High Country Humane
01.2019 - 03.2020
- Learned the start up of a nonprofit organization and being an integral part of forming new policies and procedures based on experience.
- Answered multiline phone systems, responded to company emails, took messages, forwarded and screened calls to different areas in the building.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Regularly trained volunteers, new hires, and cross trained employees in all aspects of the job.
- Managed high call volume with exceptional professionalism and efficiency.
- Scanned, attached, emailed, and mailed important documents to the appropriate outlets.
- Created files and filing systems for in house animal paperwork and owned animal paperwork.
- Created new and improved procedures for various aspects of the job including intakes, interoffice communication, social media outreach and filing systems.
PR Marketing and Design Intern
Coconino Community College
09.2018 - 01.2019
- Learned basic marketing ideas and skills through a variety of emails, event planning, and team coordinating.
- Created custom graphic designs and presentation in a variety of software focused on the promotion of events and organizations.
- Communicated with superiors and colleagues to organize and plan different events.
- Conducted independent graphic based research for a variety of projects.
- Gained a basic understanding of the inner workings of a medium scale organization
- Communicated with clientele, superiors, and colleagues to complete commissioned graphic designs as a PR marketing intern.
Salon Coordinator
Avalon School of Cosmetology
05.2018 - 09.2018
- Worked the school front desk as a receptionist, helping to complete administrative tasks, answering multi-line phones, transferring calls, and booking appointments using GuestVision.
- Filed important paperwork and documentation properly to insure the school ran smoothly.
- Helped maintain the facility.
- Dealt with impatient and unhappy clients by offering them a discounted service to redirecting them to the office manager.
- Interacted with a variety of students, superiors and clients to achieve goals.
Kennel Technician
Parrish Creek Veterinary Clinic
08.2015 - 06.2017
- Cared and provided for a wide range of animals including; dogs, cats, birds, reptiles and other exotics.
- Communicated and worked with other technicians to accomplish tasks such as upkeep of the facility, specific medications or instructions for the boarding animals, and clientele.
- Followed direct owner instructions for the care of their animals as well as the clinic policy. Changed water and food dishes, cleaned boarding cages, took animals out to play and interact with people, force fed antibiotics and other medication, and administered shots.
Education
Associate of Arts - General Art
Coconino Community College
Flagstaff, Arizona05-2021
Bachelor of Arts - Computer Animation
Full Sail University
Winter Park, FL05-2027
Skills
- Multitasking proficiency
- Team management
- Exceptional communication
- Guest relations
- Delegation and supervision
- Brand representation
Timeline
Veterinary Technician
Shoreline Veterinary Hospital
03.2024 - 05.2025
Veterinary Technician
Midtown Animal Clinic
08.2022 - 01.2024
Guest Service Supervisor
The Loveland Living Planet Aquarium
03.2022 - 07.2022
Office Manager
Bark & Biscuit
07.2021 - 02.2022
Data Entry
Norvel Owens Mortuary
08.2020 - 06.2021
Customer Care Representative
High Country Humane
01.2019 - 03.2020
PR Marketing and Design Intern
Coconino Community College
09.2018 - 01.2019
Salon Coordinator
Avalon School of Cosmetology
05.2018 - 09.2018
Kennel Technician
Parrish Creek Veterinary Clinic
08.2015 - 06.2017
Contractor
Pampered Beardies
07.2015 - 11.2021
Associate of Arts - General Art
Coconino Community College
Bachelor of Arts - Computer Animation
Full Sail University
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