Emma Sparks

As an assistant to the maintenance team and Maintenance Director at a leasing agency, I help coordinate daily maintenance tasks and ensure work orders are organized and completed on time. I regularly communicate with residents about repair updates and service schedules, and I assist with managing supplies and keeping inventory organized. I also support the Maintenance Director with scheduling, vendor communication, and general administrative tasks. Through this role, I’ve developed strong organizational and communication skills while gaining hands-on experience in property operations.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.

• Maintained excellent customer service by keeping positive attitude.
• Implemented systems for clients to help each maintain long-term organizational goals.
• Entered and updated customer data to create and modify account information.
• Listened actively to complaints, feedback and feature requests for future improvement.
• Multitasked to resolve inquiries in real time, whilst giving customers full attention.