Emma Steedly
Indianapolis,IN
Summary
Digital Account Specialist talented in helping devise innovative solutions to unexpected challenges. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Digital Account Specialist
1909 Digital
07.2023 - Current
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Web Developer
1909 Digital
07.2023 - Current
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Engaged with clients to plan and optimize site issues and queries.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Account Manager, Marketing
Matchbook Marketing Agency
08.2021 - 05.2023
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Tracked and analyzed social media and online marketing initiatives.
- Wrote social media content to increase engagement with customers.
Web Development Intern
Cosmos Engineering
06.2022 - 08.2022
- Used content creation tools and digital media to design web sites.
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Education
Bachelor of Science - Business Administration: Marketing Emphasis
University of Missouri - Columbia
Columbia, MO05.2023
Skills
- Project Management
- Customer Relationship Management
- Social Media Content Creation
- Marketing and Advertising
- Adobe Creative Suite
- Brand Oversight
- Web Development Projects
- Google Analytics 4
Languages
Spanish
Professional Working
Timeline
Digital Account Specialist
1909 Digital
07.2023 - Current
Web Developer
1909 Digital
07.2023 - Current
Web Development Intern
Cosmos Engineering
06.2022 - 08.2022
Account Manager, Marketing
Matchbook Marketing Agency
08.2021 - 05.2023
Bachelor of Science - Business Administration: Marketing Emphasis
University of Missouri - Columbia
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