Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Steffon

Green Lane,PA

Summary

Dedicated and results-driven Customer Service Specialist with 7 years of hands-on experience in the dynamic worlds of restaurant management and luxury retail operations. Currently pursuing a degree in marketing and real estate, I am a multifaceted individual with a strong passion for entrepreneurship and creative content production. My ability to blend the art of customer service with the strategic mindset of marketing, coupled with a keen interest in real estate, enables me to bring a unique and versatile perspective to any professional role. I thrive on crafting memorable experiences for customers, solving complex issues, and staying on the cutting edge of industry trends. With my diverse skill set and a fervent commitment to innovation, I am poised to make a meaningful impact in any customer-focused and entrepreneurial endeavor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Contracted Dog Walker

Tal's Pets
06.2023 - Current
  • Dedicated and compassionate dog walker with a strong commitment to providing top-notch pet care services
  • Seeking a position with a women-owned agency, specializing in contracted and freelance work, to leverage my exceptional communication skills and time management abilities for the benet of both clients and their beloved canine companions.

Server and Bartender

The Lucky Well
08.2022 - Current
  • Cultivated lasting and loyal relationships with regular patrons, creating a welcoming and personalized experience that kept them coming back
  • Worked closely with a well-known TV personality and celebrity chef, gaining valuable insights into the marketing and networking strategies of the industry
  • Collaborated with the kitchen and bar teams to ensure ecient and accurate order processing, resulting in improved customer satisfaction and positive reviews
  • Assisted in developing and promoting special events and promotions, contributing to increased foot trac and revenue for the establishment
  • Conducted training sessions for new sta members, imparting knowledge and best practices in service, mixology, and customer engagement
  • Consistently upheld and enforced safety and sanitation protocols, ensuring the well-being of both sta and patrons
  • Maintained a deep understanding of the menu, including food and beverage oerings, and provided informed recommendations to customers.

Sales Associate Temp

Salvatore Ferragamo
11.2023 - 01.2024
  • Organized company files and created support system to decrease workload and increase productivity.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Client Relations Temp

Tiffany And Company
09.2022 - 01.2023
  • During this temporary position, I demonstrated adaptability, a commitment to learning, and a dedication to upholding the Tiffany & Company brand's reputation for excellence in luxury retail.
  • Presented contracts to clients, answered questions and obtained signatures.
  • Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Participated in workshops and presentations related to projects to gain knowledge.

Server

The Energy Station
12.2017 - 01.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

No Degree - Communications

Montgomery County Community College
Blue Bell, PA
05.2025

Skills

  • Customer Service: Exceptional customer service skills are crucial The ability to create a positive and memorable shopping experience for customers is key in luxury retail
  • Communication Skills: Clear and effective communication is important, whether it's explaining product features or assisting customers in making purchasing decisions
  • Product Knowledge: In-depth knowledge of the products being sold, including details about materials, craftsmanship, and the brand's history, is essential for providing informed assistance to customers
  • Adaptability: The ability to adapt to different customer needs and preferences is crucial in a luxury retail environment where individualized service is often expected
  • Sales Skills: While not pushy, having effective sales skills to upsell or cross-sell products is valuable in luxury retail
  • Teamwork: Collaborating with kitchen staff, other servers, and bartenders to ensure smooth operations

Certification

  • CPR Certification

Adult, Child and Baby First Aid/CPR/AED Red Cross Online

Certificate ID: 018AU37


  • Bloodborne Pathogens Training

Bloodborne Pathogens Training Red Cross Online

Certificate ID: 018AUA8


  • AED Certification

Adult, Child and Baby First Aid/CPR/AED Red Cross Online

Certificate ID: 018AU37


  • First Aid Certification

Adult, Child and Baby First Aid/CPR/AED Red Cross Online

Certificate ID: 018AU37


  • Certified Health Coach

IAP Career College Certification


Timeline

Sales Associate Temp

Salvatore Ferragamo
11.2023 - 01.2024

Contracted Dog Walker

Tal's Pets
06.2023 - Current

Client Relations Temp

Tiffany And Company
09.2022 - 01.2023

Server and Bartender

The Lucky Well
08.2022 - Current

Server

The Energy Station
12.2017 - 01.2022

No Degree - Communications

Montgomery County Community College

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Emma Steffon