Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Stein

Wichita,KS

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience

Work History

Barista

HTeaO
08.2023 - 10.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.

Dental Assistant Intern

Yowell Dental Group
12.2022 - 08.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Prepared dental rooms and materials.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Used [Software] to document and maintain patient information and health background.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Accurately entered patient clinical data into computer to update charts.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Managed office schedules and calendars to coordinate administrative planning and execution.

Front Desk Worker

Genesis Health Clubs
09.2022 - 04.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Greenhouse Worker

Stutzmans Greenhouse
04.2022 - 07.2022
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Rearranged planting beds and flower gardens seasonally.
  • Assisted customers with finding requested plants and flowers.
  • Unloaded plants and nursery items from delivery trucks.
  • Communicated with coworkers and management to report challenges.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Used effective weed control methods, promoting plant growth.
  • Transported and loaded harvested items into delivery trucks.
  • Assisted with maintenance and installation of irrigation equipment.
  • Evaluate harvesting conditions and identify obstacles.
  • Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
  • Checked system to receive orders and directions to correct item locations.

Education

High School Diploma -

McPherson High School
McPherson KS
05.2023

Skills

  • Beverage Preparation
  • Menu Memorization
  • Cash Handling
  • Ordering Procedures
  • Professional Demeanor
  • Inventory Management
  • Safe Food Handling Practices
  • Product Displays
  • Friendly and Outgoing
  • Adaptive and Creative
  • Active Listener
  • Cash Register Operation
  • Sales Expertise
  • New Hire Training

Timeline

Barista

HTeaO
08.2023 - 10.2023

Dental Assistant Intern

Yowell Dental Group
12.2022 - 08.2023

Front Desk Worker

Genesis Health Clubs
09.2022 - 04.2023

Greenhouse Worker

Stutzmans Greenhouse
04.2022 - 07.2022

High School Diploma -

McPherson High School

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Emma Stein