Emma Stephens

MRS Homecare

Fitzgerald, GA

01.2022 - 11.2024

Get Prior Authorizations from insurance companies including Gammis (Medicaid, UMR, BCBS, Ambetter, Mertain Health, Humana Ma and Humana PPO, Champ VA, Atena, AARP, and United Healthcare.
I was responsible for gathering all of my patient's paperwork with correct clinical notes and qualifying diagnosis's so my patients can get their medical equipment and supplies billed to insurance with no problem.
I was a C pap director for a year which included showing detailed meetings for my patients all about how the machine worked as well as telling them about their obstructive sleep disorder.
The store MRS Homecare also had a very high call volume as well as walk in oxygen patients and walk in c pap patients.
I am highly trained in customer service and keeping my patients happy.
Responsible for correlating with Doctor offices to gather info such as demographics, face to face notes from visit's , and prescriptions.
My C pap patients were my responsibility. I made sure we could get their supplies billed and approved following compliance guidelines as well as keeping their machine billing 3 months after getting it and keeping it renting for 10- 13 months per insurance guidelines.
Upmost trained in HIPPA protocol's and procedures for the privacy and protection of my patients.
Updating patients charts as well as keeping updated information such as demographics, insurance type, policy number, phone numbers, address's, emergency contacts etc.

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