Emma Stewart
Grafton,WI
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitstaff Manager
Maxwell's
07.2020 - Current
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
Server
Texas Roadhouse
09.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Water Street Brewery
11.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained organized waitlists for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
BBA - Human Resources Management
University of Wisconsin - Milwaukee
Milwaukee, WI05.2025
High School Diploma -
Grafton High School
Grafton, WI05.2022
Skills
- Collaborative mindset
- Meeting facilitation
- Team Training
- Crew Coordination
- Policy Enforcement
- Workplace Safety
Certification
- Operator's License - June 2023
- ServSafe Alcohol Responsible Alcohol Service Training and Certificate Program - May 2023
- Responsible Beverage Server Training - September 2021
- Learn2Serve Food Handler Training Course (ANSI Accredited) - September 2021
Timeline
Server
Texas Roadhouse
09.2022 - 01.2023
Waitstaff Manager
Maxwell's
07.2020 - Current
Restaurant Hostess
Water Street Brewery
11.2019 - 03.2020
BBA - Human Resources Management
University of Wisconsin - Milwaukee
High School Diploma -
Grafton High School
- Operator's License - June 2023
- ServSafe Alcohol Responsible Alcohol Service Training and Certificate Program - May 2023
- Responsible Beverage Server Training - September 2021
- Learn2Serve Food Handler Training Course (ANSI Accredited) - September 2021
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