Emma Streun

-Successfully aided in overseeing day-to-day operations of a plasma center with over 1,200 donors a week,
ensuring efficient and compliant processes
-Helped manage a staff of 40 employees, providing clear direction, guidance, and motivation to achieve center
objectives
-Effectively assisted in managing employee recruitment, training, counseling, and
termination processes while promoting a positive and inclusive work environment
-Trained in all areas of the plasma center including phlebotomy, plasma processing, and medical reception
-Completed CSL Plasma's Pinnacle Leadership program, which involved six weeks of classroom-based leadership
training

-Supervised a community of 40 residents by identifying, evaluating, and prioritizing residents' needs, anticipating concerns and creating proactive solutions

-Cultivated a productive and caring team of Community Leaders who maintained knowledge of all rules and regulations to best support safety in the residence hall

-Documented resident concerns and requests while maintaining confidentiality, resolved issues as necessary, and followed-up appropriately to uphold trust

-Collaborated with a team of 9 to allocate a budget of up to $700 for programming fees and resident needs, thoroughly tracking expenses with no losses

-Assisted in hiring and recruiting multiple new Residence Hall Directors and Community Leaders in order to preserve an excellent culture amongst staff.

-Served 75+ guests per day with daily sales totaling over $1000, providing excellent customer service and growing outstanding guest retention
-Implemented flexible strategies on a short staffed team due to the COVID-19 pandemic to improve customer satisfaction and support the overall goals of the business
-Increased productivity among servers by improving communication and implementing checklist system to drive efficiency in a fast-paced environment