Emma Swalla
Tumwater
Summary
Recently moved from Des Monies, IA to Olympia, Washington. Looking to find a Full Time Bartending job or a few locations building a full schedule. I have been working in the service industry my whole life. I take pride in bartending!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Tonic on Court
07.2024 - Current
- I was responsible for running the bar while upholding service and quality standards
- Bartend & provide exceptional customer service to guests within the bar by providing drinks
- Prepare drinks for our guests and servers in a timely manner
- Maintain bar area stocked and clean
- Handle a high occupancy environment with ease
Bartender
Nightingale Cocktail
07.2024 - 02.2025
- Juggling the ability to expertly mix and serve drinks, provide excellent customer service, maintain bar cleanliness and inventory, check IDs, handle cash transactions, and work effectively as part of a team, while adhering to all liquor laws and regulations
- Our top sold cocktail was a fresh brewed espresso martini (average 25-40 a shift) on top of handling a full capacity bar
- Handled prep for opening, including but not limited to mixing 3 container of sour, 3 containers of lemonade, cutting lime and lemon wedges, making grenadine, pre-batching cocktails, etc
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
General Manager
The Pelican Post Bar & Grille
02.2024 - 07.2024
- Recruiting, interviewing and training staff to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy, getting their feedback on the experience and handling complaints
- Organizing schedules, keeping track of employees' hours and recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
- Supervising daily shift operations, including front- and back-of-house restaurant operations
- Controlling operational costs and identifying ways to cut waste
- Appraising staff performance and disciplining or retraining employees to correct poor performance
- Experience with the management of operations in a hospitality setting including ensuring guest satisfaction, managing personnel, maintaining facilities, and keeping financial and administrative records
- Experience with preparing, serving, cooking, and storing food safely
- Experience serving food or beverages
- Experience managing food and beverage establishments, including personnel, inventory, and customer relationships
- Experience providing direction to individuals in any environment
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Otis Tailgators Sports Bar
05.2020 - 05.2023
- I was the general manager handling a staff of 5 people, I cleaned house and built my staff when I first joined the team
- We worked two shifts 10am-5pm and 5pm-2am, only working with a second on during band nights which consisted of Friday and Saturday nights
- I handled all of the beer and liquor orders, inventory, schedule writing, band booking, and monthly numbers
- I also handled an open mic night once a week & karaoke every Wednesday and Thursday
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Bartender
Rock Bar and Country Underground
08.2018 - 08.2020
- I worked my 5 shifts from open to close 5pm-2am between the two locations and stayed in amazing standings with them until I relocated to Arizona!
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Online Sales Consultant
GoDaddy
10.2019 - 05.2020
- Take inbound calls, assist in technical support, complete full account review, and offer a full spectrum of products to match business needs
- Follow specific guidelines to provide a benefit to customers in a timely fashion
- Meet daily metric goals (sales, call time, hold time, Net Promoter Score)
- Take a minimum of 20 calls a day
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
Education
GED -
Des Moines Area Community College
Ankeny, IA02-2024
Skills
- Leadership
- Cash handling
- Upselling
- Sales
- Supervising experience
- Management
- Branding
- Account management
- Project management
- Customer service
- Business development
- Outside sales
- Restaurant experience
- Hospitality
- Restaurant management
- Time management
- Recruiting
- Sales
- Technical Support
- POS
- Bartending
- Team development
- Sales management
- Organizational skills
- Telemarketing
- Maintenance
- Retail sales
- Customer relationship management
- Relationship management
- Negotiation
- Budgeting
- Communication skills
- Typing
- Inside sales
- Team building
Certification
Driver's License
Awards
GoDaddy MVP, 12/01/19, Providing adequate customer service and following all core values outlined by GoDaddy.
Languages
English
Full Professional
Timeline
Bartender
Tonic on Court
07.2024 - Current
Bartender
Nightingale Cocktail
07.2024 - 02.2025
General Manager
The Pelican Post Bar & Grille
02.2024 - 07.2024
General Manager
Otis Tailgators Sports Bar
05.2020 - 05.2023
Online Sales Consultant
GoDaddy
10.2019 - 05.2020
Bartender
Rock Bar and Country Underground
08.2018 - 08.2020
GED -
Des Moines Area Community College
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