Emma Swantz
La Crosse
Summary
Motivated professional with 5 years of experience within the service industry and hospitality. Proven track record in fast-paced environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into public health with the completion of my degree this upcoming May. Eager to use the skills I have developed in past positions, while learning knew skills in the public health and community education field.
Overview
2
2
years of professional experience
Work History
Bartender
Bennett O'Reilys
09.2023 - Current
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Beverage Cart Attendant
Grand Geneva Resort & Spa
05.2023 - 09.2024
- Greeted guests and inquired about beverage choices.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
Dunkin Shift Manager
Dunkin' Donuts
09.2022 - 05.2023
- Coordinated daily operations to ensure smooth shift transitions.
- Supervised team activities, ensuring compliance with company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Science - Public Health
University of Wisconsin, La Crosse
La Crosse, WI05-2025
Skills
- Team player attitude
- Highly reliable
- Handling difficult customers
- Clear and effective communication
- Strong multitasking
Timeline
Bartender
Bennett O'Reilys
09.2023 - Current
Beverage Cart Attendant
Grand Geneva Resort & Spa
05.2023 - 09.2024
Dunkin Shift Manager
Dunkin' Donuts
09.2022 - 05.2023
Bachelor of Science - Public Health
University of Wisconsin, La Crosse
Similar Profiles
Lois InglisLois Inglis
Administration/Finance Administrative Assistant at Bennett & Bennett Consulting SurveyorsAdministration/Finance Administrative Assistant at Bennett & Bennett Consulting Surveyors
Kallem LindsayKallem Lindsay
Surveyor at Bennett + BennettSurveyor at Bennett + Bennett
Kim BennettKim Bennett
Administrative Executive at Bennett Air, LLCAdministrative Executive at Bennett Air, LLC
Hyeonjin KimHyeonjin Kim
English Teacher at Opia English AcademyEnglish Teacher at Opia English Academy
Joshua SlyJoshua Sly
Production Supervisor at Kwik Trip BakeryProduction Supervisor at Kwik Trip Bakery