Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Emma Szulborski

Springfield

Summary

Driven retail executive with over 15 years of retail leadership. Combining knowledge and experience to guide and direct retail stores across multiple high volume locations. Successful background enhancing service quality and profitability while developing top-tier talent. Dedicated to creating visually appealing, operationally effective, and welcoming environments to generate sales, profitability and build loyal customer base.

Overview

15
15
years of professional experience
1
1
Certification

Work History

District Manager

Michaels Arts and Crafts
10.2022 - Current
  • Oversees 18 stores across multiple states, responsible for over $70M in sales annually.
  • Drove key business front-end results year over year back to back in areas such as credit card applications (118% year over year), loyalty membership enrollment (13.5% year over year), and product warranty sales (125% year over year).
  • Drove a significant performance increase in overall customer satisfaction via surveys (10.5%) year over year.
  • Increased profitability by managing expenses (5% year-over-year).
  • Outperformed omnichannel fill rate and omnichannel customer KPIs year over year back to back by 16% or more each year.
  • Utilized strategic engagement efforts to reduce internal team turnover while maximizing internal promotions by developing key talent.
  • Active strategic communications partner as a leader in SOP development, peer education, and change management initiatives.
  • Regularly collaborate with the support center and supply chain partners to align district operations with corporate goals.

Resource Group Committee Chair

Michaels Arts and Crafts
10.2024 - Current
  • Lead and contribute to the company vision regarding I&D efforts.
  • Incorporate cross-country community events and giving to align with driving team engagement and company growth by tying into business needs.
  • Facilitate leadership meetings biweekly to align on project planning and goals.
  • Manage budgets around giving, and event scheduling.

Store Manager

Total Wine & More
Norwalk
08.2020 - 11.2022
  • Managed #1 volume location in CT at $50 million annual sales volume.
  • Responsible for YTD turnaround on private portfolio sales from -8% to +11% YTD within 5 months.
  • Led and facilitated quarterly market store meetings surrounding performance updates, sales initiatives, and team planning.
  • Entrepreneurial merchant responsible for driving sales and profit as top-line objectives.

Store Manager

Michaels Arts and Crafts
11.2016 - 09.2022
  • Multi-unit leader for multiple initiatives, including loyalty programs, payroll management, loss prevention, custom framing specialty selling, customer satisfaction, and workload management.
  • Operated the Store of Excellence, responsible for training all inbound ASM/SM, and hourly management within the region.
  • Exceeded sales plans at the store level while driving profitability—most recently, a 1% increase to the sales plan and a 9.52% increase to the profit line.
  • Special project leader, including strategy and leadership efforts within challenged stores, by improving operational inefficiencies to drive KPI.

Assistant Store Manager

Walmart
Trexlertown
10.2009 - 11.2016
  • Analytical and operational ownership of business areas to include each diverse area of a Walmart store, including soft lines, hardlines, grocery, workload/receiving, consumables, electronics/toys, and seasonal.
  • Store remodel captain in the metro store market.
  • 2015 ASM of the Year in the Market (out of over 100 candidates).
  • The highest reduction in shrinkage and throwaway in fresh grocery within the market.
  • The highest market sales increase (over $1M annually year-over-year) in fresh grocery.

Education

Associate of Science - Analytical Chemistry

LCCC
PA

Skills

Microsoft Office Suite including PowerPoint, Word, and Excel mastery

Change Management

Data-Driven Decision Making

Process Optimization

Performance Management

Team Building

Engagement

Project Management

Loyalty Program Management

Certification

  • ServSafe Food Certification
  • Total Spirits Professional (TSP)
  • Cicerone Beer Server Certification

Accomplishments

2015 ASM of the Year Award - Walmart

2018 Exceeds Expectations Excellence Leader - Michaels

2021 High Performing DM Bench Candidate - Michaels

References

References available upon request.

Timeline

Resource Group Committee Chair

Michaels Arts and Crafts
10.2024 - Current

District Manager

Michaels Arts and Crafts
10.2022 - Current

Store Manager

Total Wine & More
08.2020 - 11.2022

Store Manager

Michaels Arts and Crafts
11.2016 - 09.2022

Assistant Store Manager

Walmart
10.2009 - 11.2016

Associate of Science - Analytical Chemistry

LCCC

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