Summary
Overview
Work History
Education
Skills
Certification
Timeline
Honors & Awards
Generic

EMMA SZULBORSKI

Springfield

Summary

Accomplished multi-unit retail leader with over 15 years of experience, specializing in driving operational excellence and multi-unit performance across national retail chains. Expert in strategic planning, team leadership, process optimization, and change management. Consistent track record of accelerating KPI performance and enhancing customer experience. Eager to leverage my skills in operational roles to drive organizational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

District Manager

Michaels
11.2022 - Current
  • Responsible for 17-18 stores across multiple states responsible for over 70M in sales annually.
  • Drove key business front end results across the district in 2024 by exceeding core KPIs, including credit card applications (118% YOY), loyalty membership enrollments (13.5% YOY), and product warranty sales (1.5% total units).
  • Drove significant performance increases in overall customer satisfaction in 2024 by 10.5% YOY.
  • Outperformed 2024 Omnichannel fill rate and Omnichannel customer KPIs YOY in excess of 5%.
  • Utilized strategic engagement efforts to reduce team turnover by 16.19% in 2024 and maintained turnover reductions in 2025.
  • Grown Comp Sales for both Custom Framing (1.5%) and Total Sales (5%) in 2025.
  • 2024 Omnichannel Leader for Region 31
  • 2024/2025 People Engagement Leader for Region 31
  • 2025 Rewards Leader for Region 31
  • Played an active role as a member of multiple strategic committees, contributing to the development of standard operating procedures (SOPs), best practices, and peer education initiatives within the organization.
  • Led initiatives and projects to improve store conditions, elevating overall sales performance and achieving "best in class" store standards across the district.
  • Focused on talent development by creating a strong bench of promotable leaders, driving team growth and succession planning.
  • Regularly collaborates with cross-functional teams to align district operations with corporate goals and optimize operational efficiencies.
  • PRIDE MRG Chair - Responsible for doubling team enrollment YOY, expanding field and support center events, and increasing exposure to our Resource Groups across the chain.

Store Manager

Total Wine & More
08.2020 - 11.2022
  • Managed #1 volume location in CT at $50 annual sales.
  • Responsible for YTD turnaround in private portfolio sales from -8% to +11% YTD within 5 months.
  • Lead and facilitated quarterly market store meetings surrounding performance updates, sales initiatives and team planning.
  • Entrepreneurial merchandising of store to maximize private portfolio item sales.

Store Manager

Michaels
11.2016 - 08.2020
  • Multi-Unit leader for loyalty programs, payroll management, loss prevention, custom framing, customer satisfaction, and workload.
  • Operated the Store of Excellence responsible for training all inbound ASM/SM level and hourly management in the region.
  • Exceeded 2021 sales plan by 0.73% while driving profitability with a 9.52% increase to BOI and 2.81% to COI.
  • ACE Manager responsible for rescue efforts in 2 NYC stores.
  • Track record of improving operational inefficiencies to drive key performance indicators.

Assistant Store Manager

Walmart
10.2011 - 11.2016
  • Analytical and operational ownership of business areas to include each diverse area of a Walmart store.
  • Store remodel captain - Hired, planned, and managed the remodel of two Walmart stores.
  • Walmart process improvement captain / Deloitte partnership
  • 2015 Assistant Store Manager of the Year in Market (out of over 100 candidates)
  • Highest shrink/throwaway reduction in fresh grocery in market
  • Highest market sales increase (over $1M) YOY in fresh grocery in market

Education

Associate of Science - Analytical Chemistry

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Microsoft Office Suite
  • Outlook
  • Change Management
  • Cross-Functional Team Leadership
  • Data-Driven Decision Making
  • Process Optimization
  • Engagement
  • Retention & Succession Planning
  • Customer Service & Loyalty Programs
  • Communication Style for Multiple Channels

Certification

  • ServSafe Food Certification
  • Cicerone Beer Server
  • Total Spirits Professional (TSP)

Timeline

District Manager

Michaels
11.2022 - Current

Store Manager

Total Wine & More
08.2020 - 11.2022

Store Manager

Michaels
11.2016 - 08.2020

Assistant Store Manager

Walmart
10.2011 - 11.2016

Associate of Science - Analytical Chemistry

Lehigh Carbon Community College

Honors & Awards

2015 ASM of the Year -Market (Walmart) - Walmart, 2018 Exceeds Expectations MCX Leader (Michaels) - Michaels, 2021 HIPO Store Manager / DM Bench (Michaels) - Michaels

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