Emma Tabor
Westphalia,Michigan
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Auto Owners Associates Credit Union
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Universal Employee
PFCU
10.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Educated and engaged customers with new bank products and services.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Lead Cashier
Family Farm and Home
04.2021 - 10.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Community College - Human Resources Management
Lansing Community College
Lansing, MichiganHigh School -
Pewamo-Westphalia High School
Westphalia, MI05-2022
Skills
- American Sign Language I and II
- Patience
- Problem solving skills
- Self-motivated
- People person
Awards
- Champion Culture Award
- Dean’s List at LCC (Fall 2022-Spring 2023)
Hobbies And Extracurriculars
- Yearbook
- Competitive Cheerleading: 9th through 10th grade
Languages
American Sign Language
Timeline
Member Service Representative
Auto Owners Associates Credit Union
06.2024 - Current
Universal Employee
PFCU
10.2023 - 06.2024
Lead Cashier
Family Farm and Home
04.2021 - 10.2023
Community College - Human Resources Management
Lansing Community College
High School -
Pewamo-Westphalia High School
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