Emma Tannehill
Austin,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Manager
Baywa.r.e.
09.2022 - 07.2023
- Established relationships with existing clients while developing strategies to build new clientele
- Documented account changes and customer data with CRM (NetSuite / Salesforce) software tools
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated new hires on workplace procedures and assisted them throughout the onboarding process.
Customer Support Manager
Baywa.r.e.
03.2020 - 09.2022
- Enhanced customer satisfaction by developing and implementing effective support policies and procedures.
- Worked closely with sales teams to provide pre-sales support, contributing to higher conversion rates and increased revenue streams.
- Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
- Handled inbound returns and transit case resolutions for customers
Sales Associate
CivicSolar
03.2018 - 01.2020
- Enabled a leveraged increase in sales by working with our senior account management team to provide the ability to offload inbound activities and day-to-day tasks.
- Created 144 quotes on average per month, while the middle account manager created 52 quotes, with my year-to-date quote count equaling 1340 quotes.
- Produced commercial invoices and managed statement sheets for top clients.
- Generated marketing materials and email campaigns to drive customer engagement.
- Helped customers locate products and checked store systems for merchandise at other sites.
Global Store Support Team Member
Apple
Austin, TX
02.2017 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified and resolved trends that affected employee performance.
- Provided store support on an international scope via phones and ticketing system for AMR, EMEA, and APAC retail locations while adhering to SLA metrics.
- Supported inner operational workings during product launches and peak strategy events.
Customer Service Representative
Tillys.com
Irvine, CA
03.2016 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with management to improve service-related operations.
Education
Bachelors of Fine Arts Degree -
Academy of Art University
12.2015
Skills
- Product Knowledge
- Schedule Management
- Lead Development
- Account Strategy Development
- Project Management
- Campaign Execution
Timeline
Account Manager
Baywa.r.e.
09.2022 - 07.2023
Customer Support Manager
Baywa.r.e.
03.2020 - 09.2022
Sales Associate
CivicSolar
03.2018 - 01.2020
Global Store Support Team Member
Apple
02.2017 - 02.2018
Customer Service Representative
Tillys.com
03.2016 - 01.2017
Bachelors of Fine Arts Degree -
Academy of Art University
Similar Profiles
Sadia AhmedSadia Ahmed
Teacher at Green Flag Public SchoolTeacher at Green Flag Public School
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command
ALMASI TAYLORALMASI TAYLOR
Part-Time Barista and Bartender at BlackBird Books and SpiritsPart-Time Barista and Bartender at BlackBird Books and Spirits
Kollin CasarezKollin Casarez
Digital Court Reporter at Planet DeposDigital Court Reporter at Planet Depos
RUSS LAINERUSS LAINE
Account Manager at Benchmark InternationalAccount Manager at Benchmark International