Emma Tanner
Fairchance,PA
Summary
Proven customer service expert with a track record of enhancing guest relations at Nemacolin Woodlands Resort. Leveraged strong listening skills and attention to detail to improve satisfaction rates significantly. Excelled in team collaboration and office organization, contributing to a seamless guest experience. Demonstrated proficiency in scheduling appointments and managing high-volume calls, showcasing exceptional telephone etiquette.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Nemacolin Woodlands Resort
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
“Holiday Helper”
Nemacolin Woodlands Resort
11.2024 - 01.2025
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions, leading to higher satisfaction rates.
- Managed long lines at cash registers efficiently, ensuring a smooth checkout process for all customers during busy periods.
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
- Contributed to positive team morale by exhibiting a cheerful attitude and lending support to colleagues when needed.
- Collaborated with team members to maintain a well-stocked inventory of popular items for the holidays.
- Enhanced customer satisfaction by providing personalized shopping assistance and gift recommendations.
Cashier
Myers Pizza
09.2017 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate Degree In Radiography - Radiography
South College
Cranberry, PADegree In Esthetics And Nails - Esthetics And Nails
Laurel Business Institute
Uniontown, PA01.2024
High School Diploma - General Studies
Albert Gallatin Area High School
Uniontown, PA06.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
Timeline
Front Desk Receptionist
Nemacolin Woodlands Resort
01.2025 - Current
“Holiday Helper”
Nemacolin Woodlands Resort
11.2024 - 01.2025
Cashier
Myers Pizza
09.2017 - 10.2020
Associate Degree In Radiography - Radiography
South College
Degree In Esthetics And Nails - Esthetics And Nails
Laurel Business Institute
High School Diploma - General Studies
Albert Gallatin Area High School
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