Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emma Telhiard

Pensacola,Florida

Summary

Friendly and dependable hospitality professional with experience working in fast-paced, guest-focused environments. I take pride in providing attentive service, communicating clearly, and creating a welcoming experience for every guest. Known for staying calm under pressure, working well with a team, and maintaining a positive attitude during busy shifts. Eager to bring strong customer service skills, energy, and a genuine passion for hospitality to a new serving role.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Server/Cashier/Food Runner

Craft Gourmet Bakery
09.2025 - Current
  • Greeted guests promptly and delivered attentive table service throughout dining room.
  • Took accurate orders and communicated modifications clearly to kitchen staff.
  • Delivered food and beverages efficiently while maintaining order accuracy and timing.
  • Processed payments, balanced checks, and handled cash and card transactions.

Hostess/Food Runner

Pearl & Horn
06.2023 - 09.2025
  • Greeted guests promptly, creating welcoming first impressions and guiding seating arrangements efficiently.
  • Managed reservations and waitlists accurately using host stand systems and floor plans.
  • Answered incoming calls, provided accurate wait times, and confirmed reservation details professionally.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Skateboard Instructor

Waterboyz Surf & Skate Shop
05.2024 - 06.2025
  • Instructed beginner to intermediate-level skaters (ages 7-15) at summer skateboard camps, prioritizing safety, enhancing skill development, and fostering confidence
  • Clearly communicated techniques and feedback, adapting instruction styles to suit different learning paces and personalities
  • Maintained a fun, inclusive, and structured environment while managing groups of up to 30 campers at a time
  • Collaborated with fellow instructors to plan sessions, lead group activities, and ensure daily operations ran smoothly

Education

Bachelor of Arts - Graphic Design

University of West Florida
Pensacola, FL
05-2028

Skills

  • Food safety practices
  • Menu memorization
  • Point of sale
  • Cash handling
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Strong work ethic

Certification

  • ServSafe Food Handler Certified
  • Adobe Certified Professional: Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere Pro
  • Microsoft Office Specialist (MOS): Microsoft Word, Microsoft Excel, Microsoft Powerpoint

Interests

  • Arts and Drawing
  • Gym Workouts
  • Brazilian Jiu-Jitsu
  • Rock Climbing
  • Skateboarding

Timeline

Server/Cashier/Food Runner

Craft Gourmet Bakery
09.2025 - Current

Skateboard Instructor

Waterboyz Surf & Skate Shop
05.2024 - 06.2025

Hostess/Food Runner

Pearl & Horn
06.2023 - 09.2025

Bachelor of Arts - Graphic Design

University of West Florida
Emma Telhiard