Summary
Overview
Work History
Education
Skills
Timeline
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Emma Tennyson

Claremore,OK

Summary

Integrity-driven sales professional with strong communication skills. Resilient leader with a growth mindset and a passion for people. Continuously recognized as a high performer. Seeking entry into a employee-centric, growth-oriented company as a sales professional.

Overview

9
9
years of professional experience

Work History

Driver

Uber
06.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools.
  • Followed company guidelines and policies when interacting with passengers.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Solar Pro Manager

Encōr Solar
12.2022 - 03.2023
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Solar Architect

Encōr Solar
07.2022 - 09.2022
  • Calculated potential energy savings by comparing estimated energy consumption of proposed design to baseline standards
  • Prepared solar system proposals for homeowners, presented solar system benefits, educated the homeowner on the technology
  • Assisted the solar client through the solar approval process and advocated for the client throughout installation and operation of the solar system
  • Complete site surveys of the residence and provide necessary measurements to engineers
  • Managed accounts for current solar clients and seeking new business via cold leads and referrals.

Area Sales Manager

Encōr Solar
01.2022 - 07.2022
  • Built a performance-driven, motivating, fulfilling team culture
  • With no prior closing experience, closed 7 deals in my first 60 days
  • Led team to earn Top Office May 2022 for the first time in the office history
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Executed proven strategies to hit sales quota and help company achieve goals.

Solar Pro Manager

Encōr Solar
06.2021 - 01.2022
  • Generated business via D2D, trained and coached a team of Solar Pros to become top performers in the company
  • Recruited Solar Pros weekly, drafted a team policy and created an onboarding manual for my team
  • Conducted team sales trainings and meetings weekly
  • Contributed to national training calls.

Solar Pro

Encōr Solar
03.2021 - 06.2021
  • Set appointments via D2D for our Solar Architects to consult with homeowners on the value of adding solar to their homes
  • Top ten performer for the year of 2021; earned a spot on the Encōr Elite trip.

Business Sales Support Specialist

U.S. Cellular
05.2017 - 03.2021
  • Maintained customer relationships, oering specialized support to large and small business and government customers
  • Created and maintained database of customer accounts
  • Processed changes and prepared custom reports for business clients
  • Assisted with activation and troubleshooting of equipment.

B2B Customer Care Representative

U.S. Cellular
11.2014 - 05.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

Communications

TTCU
Tulsa, OK

Towards Bachelor Of Arts (B.A) - English

Rogers State University

Skills

  • Customer Experience
  • Customer Needs Assessments
  • Business Leadership
  • Improve Performance
  • Hiring and Onboarding
  • Management Training
  • Lead Generation
  • Verbal and Written Communication
  • Sales Goal Achievement
  • Sales Expertise

Timeline

Driver

Uber
06.2023 - Current

Solar Pro Manager

Encōr Solar
12.2022 - 03.2023

Solar Architect

Encōr Solar
07.2022 - 09.2022

Area Sales Manager

Encōr Solar
01.2022 - 07.2022

Solar Pro Manager

Encōr Solar
06.2021 - 01.2022

Solar Pro

Encōr Solar
03.2021 - 06.2021

Business Sales Support Specialist

U.S. Cellular
05.2017 - 03.2021

B2B Customer Care Representative

U.S. Cellular
11.2014 - 05.2017

Communications

TTCU

Towards Bachelor Of Arts (B.A) - English

Rogers State University

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Emma Tennyson