Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
References
Timeline
Generic

Emma Tettey

Damascus,MD

Summary

Energetic customer service professional with strong skills in team collaboration and conflict resolution. Experienced in enhancing client satisfaction and maintaining organized workspaces. Adept at managing multiple tasks efficiently to ensure positive outcomes.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Moskowitz Chiropractic
Bethesda, MD
01.2024 - Current
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Compiled and prepared reports and documents as requested.
  • Managed multi-line telephone system, directing calls to appropriate departments.

Child Sitter

Sitter Tree
Depended On Where The Family Was Located, MD
03.2021 - Current
  • Communicated regularly with parents about daily activities and behaviors of their child.
  • Maintained a safe play environment by supervising the children during outdoor activities like swimming or playground visits.
  • Attended training sessions or workshops conducted by childcare professionals to update knowledge and skills.
  • Instructed children in personal hygiene and social development.
  • Provided basic care for the children including dressing, bathing, feeding, changing diapers.
  • Ensured all safety measures were followed while caring for infants and toddlers.
  • Provided emotional support to help young ones cope with difficult situations like separation anxiety or bullying issues.
  • Organized and supervised activities such as games, crafts, reading, and outdoor play.
  • Helped with homework assignments when needed; explained new concepts in easy-to-understand ways.
  • Assisted with light housekeeping duties related to childcare including laundry, tidying up toys and playroom.
  • Kept records of daily observations on each child's progress in development areas such as language skills or social interactions.
  • Read books to the children and taught them simple painting, drawing, handicrafts, and songs.
  • Listened to parent directions and followed guidelines for children's care.

Cafe Manager

Saxby's Coffee
Emmitsburg, MD
08.2021 - 12.2023
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Implemented new technologies such as POS systems or online ordering platforms into the cafe's operations where appropriate.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Planned weekly menus based on seasonal availability of ingredients and customer preferences.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Resolved conflicts between team members in a professional manner.
  • Maintained an accurate cash register system at all times during business hours.
  • Set goals for staff performance while providing feedback to motivate them towards success.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Kept abreast of industry trends by attending relevant seminars or conferences when possible.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Performed regular maintenance checks on equipment to ensure safe operation.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.

Restaurant Hostess

Fratelli's Italian & Seafood
Middletown , MD
01.2019 - 12.2023
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Greeted customers and escorted them to their tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided menus and answered questions about menu items and specials.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Balanced cash register at end of shift according to established procedures.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Assisted with setting up banquet rooms for special events.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Daycare Assistant Teacher

Kidsco Jr
Damascus, MD
01.2022 - 02.2023
  • Read books aloud to encourage language development while helping students understand story structure.
  • Assisted in developing and implementing age-appropriate activities for children to learn new skills.
  • Helped maintain an orderly classroom environment by enforcing rules regarding student conduct.
  • Developed positive relationships with families by communicating regularly about their child's progress.
  • Collaborated with other staff members to ensure that all safety protocols were followed at all times.
  • Monitored children's behavior, providing guidance and direction when necessary.
  • Demonstrated knowledge of basic first aid procedures for minor illnesses or injuries.
  • Maintained daily records of attendance, activities, meals served and medications administered.
  • Instructed children in personal hygiene habits such as hand washing, toileting, teeth brushing.
  • Provided individual attention to each child based on their needs using appropriate behavior management techniques.
  • Responded quickly to any unexpected situations such as injuries or behavioral issues.
  • Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
  • Provided a safe, secure and nurturing environment for the children.
  • Developed and enforced positive strategies to encourage good behavior.
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.

Restaurant Hostess

Richland Golf Club
Middletown, MD
01.2018 - 12.2021
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Greeted customers and escorted them to their tables.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided menus and answered questions about menu items and specials.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Balanced cash register at end of shift according to established procedures.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Assisted with setting up banquet rooms for special events.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Activity Director

Summers Farm
Frederick, MD
09.2016 - 10.2018
  • Supervised playground activities ensuring that rules are adhered too while encouraging social interaction amongst participants.
  • Ensured that all necessary health and safety protocols were being followed at all times.
  • Provided guidance and support to staff members in order to maintain high standards of customer service and safety.
  • Implemented behavior modification strategies when needed in order to promote positive behaviors among kids.

Education

Bachelor of Science - Neuroscience And Sociology

Mount St. Mary's University
Emmitsburg, MD

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Data analysis
  • Time management
  • Conflict resolution
  • Answer telephone calls
  • Multi-tasking
  • Verbal and written communication
  • Reliable and punctual

Affiliations

  • Vice President of ( African Student Association)
  • Club Field Hockey
  • Club Volleyball
  • Reading Club
  • Lab assistant
  • Spanish Tutor
  • Biology Tutor
  • Cafe manager and Team Lead
  • ASA Dance Team
  • BSU Dance Team
  • Pageantry
  • Photography Club
  • Volunteer in Campus food pantry
  • Health Profession Club

Accomplishments

  • National Honor Society ( In High school)
  • Summa Cum Laude (In college)
  • Honors ( in college)
  • National Spanish Honor Society
  • Presidential Scholarship
  • Second Runner up in University Pageant along with award for miss congeniality
  • Photos were published in school art show

Languages

Ga
Native/ Bilingual
English
Native/ Bilingual
Spanish
Elementary

References

References available upon request.

Timeline

Front Desk Receptionist

Moskowitz Chiropractic
01.2024 - Current

Daycare Assistant Teacher

Kidsco Jr
01.2022 - 02.2023

Cafe Manager

Saxby's Coffee
08.2021 - 12.2023

Child Sitter

Sitter Tree
03.2021 - Current

Restaurant Hostess

Fratelli's Italian & Seafood
01.2019 - 12.2023

Restaurant Hostess

Richland Golf Club
01.2018 - 12.2021

Activity Director

Summers Farm
09.2016 - 10.2018

Bachelor of Science - Neuroscience And Sociology

Mount St. Mary's University

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Emma Tettey