Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Emma Therkildsen

Vancouver,WA

Summary

I am very dedicated and driven in whatever I do, whether in school or at work. I am friendly, outgoing, and passionate about helping others in any way I can! I believe that being kind and genuine is very important to empathize with others and to ultimately better ourselves.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Psychology Tutor

Highline College
DesMoines, WA
03.2024 - Current
  • Tutored students requiring additional assistance in mastering concepts.
  • Monitored student progress, adjusted instruction as needed, and provided feedback on assignments.
  • Organized tutoring sessions tailored to meet the unique needs of each student.
  • Provided emotional support during times of difficulty or stress while maintaining professional boundaries.
  • Encouraged critical thinking through discussions, debates and simulations of real-world scenarios.
  • Collaborated with teachers and school administrators to develop strategies for improving student success.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Utilized positive reinforcement techniques to encourage and motivate students.

Barista

Highline College
DesMoines, WA
10.2023 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Retail Fit Expert

Road Runner Sports
Kent, WA
09.2023 - 02.2024
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Barista

Starbucks
Vancouver, WA
07.2021 - 05.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Education

Associate of Arts - Psychology

Highline College
Seattle, WA
06-2024

Skills

  • Collaborative Teamwork
  • Writing and editing
  • Goal setting and planning
  • Creativity and Innovation
  • Reading Comprehension
  • Homework Assistance
  • Creative Writing
  • Staff Collaboration
  • Memorization techniques
  • Up-selling
  • POS Systems
  • Team Player
  • Positive and professional
  • Active listener
  • Friendly and outgoing
  • Customer Service
  • Money Handling
  • Time Management
  • Stock replenishment

Affiliations

  • College soccer player
  • Singer
  • Songwriter
  • Hiking
  • Highline Cru club
  • Piano player
  • Ukulele
  • Therapeutic horse ranch volunteer
  • Reading
  • Drama

Accomplishments

  • Soccer 3x state champion
  • 2 player of the game awards
  • Choir pop concert 1st place
  • Highline College student leader of the month
  • Honor roll
  • 4.0 high school gpa
  • 3.8 college gpa
  • 4 year varsity soccer starter and player
  • College athletic scholarship
  • College academic scholarship

Certification

  • CPR/AED/First Aid certified on 12/12/23
  • Cvent certification on 6/18/23

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Psychology Tutor

Highline College
03.2024 - Current

Barista

Highline College
10.2023 - Current

Retail Fit Expert

Road Runner Sports
09.2023 - 02.2024

Barista

Starbucks
07.2021 - 05.2022

Associate of Arts - Psychology

Highline College

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Emma Therkildsen