Emma Thomas
Albuquerque
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2024 - Current
- Mentored team on product knowledge, service techniques and company policy.
- Increased productivity by effectively managing staff assignments during shifts.
- Ensured financial accuracy by overseeing cash handling and daily reconciliation procedures.
- Boosted customer satisfaction through resolution of complaints and provision of solutions.
- Promoted safety by keeping production areas clean and organized to minimize hazards.
- Optimized inventory controls to achieve cost savings and reduce stock overages.
Barista
Starbucks
06.2021 - 04.2024
- Achieved customer satisfaction by accurately taking and preparing orders quickly and according to company standards.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and return customers.
- Facilitated teamwork by communicating effectively during high-volume operations.
- Operated espresso machines and brewing equipment, maintaining quality standards for beverages.
- Maintained cleanliness and organization of workstations, dining area, and drive-thru, adhering to health and safety regulations.
Barista
Rise + Roast
09.2023 - 12.2023
- Enhanced customer satisfaction by greeting patrons with warmth and friendliness and ensuring order accuracy.
- Delivered food and beverage orders promptly, ensuring customer satisfaction
- Executed daily cleaning and stocking tasks, ensuring sanitary work stations.
Hostess
Seasons Rotisserie & Grill
07.2021 - 08.2022
- Enhanced guest experiences by warmly greeting guests and seating them promptly.
- Streamlined reservations and seating arrangements for efficient service operations.
- Coordinated service flow with staff to optimize reservation availability and adjustments.
- Efficiently handled guest inquiries and requests via phone and in-person interactions.
Barista
Starbucks
01.2020 - 09.2021
- Take coffee, food, and other beverage orders with accuracy and subsequently prepare them for customers according to the recipe and presentation standards.
- Maintain a clean and professional appearance and dining area for customer satisfaction.
- Deliver excellent customer service from the point of customer’s arrival to departure and provide prompt food and beverage delivery.
- Wash dishes, restock and sanitize the brewing station and bar line, and prepare backup ingredients for continued fast service capabilities.
- Contribute to positive team environment by maintaining a calm and collected attitude during high-volume periods and communicating frequently.
- Assist customers with any questions regarding the menu or concerns about issues which may have arisen, including order mistakes and dietary restrictions.
- Key Achievements:
- Formally awarded Store Partner of the Quarter Award in May 2021 that recognizes significant contributions of eligible partners.
Service Attendant/Busser
Flying Star Café
03.2019 - 09.2019
- Bus and clean tables and floors in the dining room and outside patio
- Provide customer service to guests and attended to their needs and requests
- Clean and sanitized dishes and other cookware
- Responsible for cleaning and sanitizing dish area
- Responsible for opening shift Busser duties (preparing dish area, setting up dining room & patio)
- Supervise and train new Service Attendants
Market Assistant
Los Ranchos Growers Market
05.2016 - 04.2019
- Received customer payments and made change.
- Set up and broke down tents and table displays for vendors.
- Set pricing for seasonal produce for primary market vendor.
- Provided customer service and answer questions about produce being sold.
Education
Bachelor of Arts - Linguistics; Minor: Music
University of New Mexico
Albuquerque, New Mexico12.2023
No Degree -
Central New Mexico Community College
Albuquerque, New Mexico01.2019
GED -
Home School High School
Albuquerque, New Mexico01.2019
Skills
- Customer service
- Team leadership
- Inventory management
- Cash handling & management
- Workplace safety
- Health code compliance
- Staff management
- Time management & Decision-making
- Verbal and written communication
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Barista
Rise + Roast
09.2023 - 12.2023
Hostess
Seasons Rotisserie & Grill
07.2021 - 08.2022
Barista
Starbucks
06.2021 - 04.2024
Barista
Starbucks
01.2020 - 09.2021
Service Attendant/Busser
Flying Star Café
03.2019 - 09.2019
Market Assistant
Los Ranchos Growers Market
05.2016 - 04.2019
Bachelor of Arts - Linguistics; Minor: Music
University of New Mexico
No Degree -
Central New Mexico Community College
GED -
Home School High School