Emma Thompson
Bowling Green,Ohio
Summary
Dedicated hospitality leader known for delivering exceptional customer service and efficiently coordinating events. Skilled in fostering positive guest interactions while maintaining organized operations. Proven ability to prioritize tasks effectively and support community well-being through strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Volunteer
Mid-Ohio Food Bank
Columbus, OH
02.2026 - Current
- Sorted and distributed food to families in need, ensuring timely access to essential resources.
- Collaborated with team to sort and package food donations efficiently.
- Assisted in inventory management and tracking of food supplies.
Server, Expo, Event Staff, Beverage Cart
Stone Ridge Golf Club
Bowling Green, OH
09.2023 - Current
- Anticipated guest needs and responded promptly to requests, enhancing overall customer service experience.
- Greeted and accommodated guests, creating a positive experience from initial interaction.
- Provided customer service to guests and event attendees
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to ensure satisfaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Answered phones and assisted with event coordination
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Delivered food from kitchen to dining areas efficiently
Attendant
Bowling Green City Pool
Bowling Green, OH
05.2023 - 08.2023
- Assisted patrons with inquiries and managed front desk operations to ensure smooth visitor experience
- Assisted guests with inquiries and provided information about pool facilities.
- Monitored pool area to ensure safety and adherence to rules.
- Maintained cleanliness and safety of facility to provide a welcoming environment for guests
- Maintained cleanliness of pool decks, restrooms, and surrounding areas.
Assistant Manager
Lola's Frozen Yogurt
Bowling Green, OH
05.2021 - 08.2023
- Addressed customer concerns with effective solutions, enhancing customer satisfaction
- Counted and maintained inventory accuracy, supporting efficient stock management
- Operated cash register, managing daily transactions to ensure accurate financial records
- Maintained consistent cleanliness and organization
Volunteer
Clay Bowl Project
Bowling Green, OH
01.2023 - 05.2023
- Created clay bowls for enjoyment and donated them to individuals experiencing food insecurity.
Line Worker
St. Aloysius Food Pantry
Bowling Green, OH
05.2019 - 08.2021
- Loaded and unloaded products from production line, maintaining workflow efficiency.
- Bagged and handed out food to patrons, improving service delivery efficiency.
- Distributed food to citizens, ensuring timely access to critical resources.
- Assisted team members during operations, contributing to enhanced productivity.
Education
Bachelor of Science - Sports Communications
The Ohio State University
Columbus04-2028
High School Diploma -
Bowling Green High School
Bowling Green05-2025
Skills
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Organization
- Project management expertise
- Creativity and innovation
- Accountability
- Strong work ethic
- Open-mindedness in teamwork
- Marketing strategies
- Fundraising initiatives
Awards
- Bowling Green High School Spanish Honor Roll
- Bowling Green High School DECA Fall Frenzy Competition 3rd place
- Bowling Green High School National Honors Society
- Bowling Green High School DECA Officer
- Bowling Green High School DECA Districts Competition 3rd place
- Bowling Green High School Varsity Cheerleading: NLL Honor Roll student 2021-2025
- Varsity competition captain 2023-2024
- 4th year varsity letter winner 2021-2025
- Varsity MVP 2025
- All Academics 2021-2025
Involvement And Volunteer Experience
- Kappa Kappa Delta Sorority, Columbus, Ohio, Member, Current
- Mid-Ohio Food Collective, Columbus, Ohio, Volunteer, 01/26/26, Present, Assisted with food sorting and distribution for families in need
- Bowling Green High School Varsity Cheerleading, Varsity Athlete & Captain, 08/01/21, 05/01/25, Varsity Competition Captain (2023-2024), 4-year Varsity Letter Winner, Varsity MVP (2025), Participated in Junior Bobcats Cheerleading Clinics (2021-2025), Role model for younger athletes, NLL Honor Roll & All-Academic Team (2021-2025)
- DECA - An Association of Marketing Students, Executive Officer of Hospitality, 08/01/23, 05/01/25, Led chapter projects as project manager, Retail and marketing competitor, Placed 3rd at Fall Frenzy Competition, Placed 3rd at District Competition in Hospitality & Tourism Services, Advanced to State Competition, Participated in promotional selling proposition video, Assisted in American Red Cross Blood Drive, Assisted with Harvest for Hunger event
- Bowling Green High School FFA Program, Member, 08/01/21, 05/01/23, Earned Leadership Roll recognition, Showcased skills at the Wood County Fair
- St. Aloysius Food Pantry, Bowling Green, Ohio, Volunteer, 05/01/19, 08/31/21, Provided food assistance to community members, Bagged and distributed food to patrons in need
- Clay Bowl Project, Bowling Green, Ohio, Volunteer, 04/01/23, Created clay bowls donated to support hunger initiatives
References
Joe Ghesquiere Boss, Stone Ridge Golf Club - Boss At Place Of Work
(419) 266-0331)
jghesquiere@stoneridgegolfclub.org
Shannon Paskaris Health And Wellness Coordinator, NHL Alumni Association - Mentor
(313) 320-1635
spaskaris@nhlalumni.com
Cara Maxey Educator, Penta Career Center - Mentor/Educator
(419) 308-3847)
cmaxey@bgcs.k12.oh.us
Stavros Paskaris - Director of Scouting / Assistant Ice Hockey Coach - University of Massachusets Lowell- Mentor
(603) 359-8774
spaskar@uml.edu
Timeline
Volunteer
Mid-Ohio Food Bank
02.2026 - Current
Server, Expo, Event Staff, Beverage Cart
Stone Ridge Golf Club
09.2023 - Current
Attendant
Bowling Green City Pool
05.2023 - 08.2023
Volunteer
Clay Bowl Project
01.2023 - 05.2023
Assistant Manager
Lola's Frozen Yogurt
05.2021 - 08.2023
Line Worker
St. Aloysius Food Pantry
05.2019 - 08.2021
Bachelor of Science - Sports Communications
The Ohio State University
High School Diploma -
Bowling Green High School