Summary
Overview
Work History
Education
Skills
Internship Experience
Timeline
Generic

Emma Tilford

Bethel,CT

Summary

Personable and professional, advocating for customers' needs while creating a welcoming and comfortable environment. Efficient at multitasking and utilizing patience to build connections within a company and with customers. Every shift recieves my utmost dedication and determination to create a positive experience for others.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Bethel, CT
05.2021 - Current
  • Through my experience, I have gained the ability to communicate politely, respectfully, and empathetically with customers. Customer connection is a crucial value for the company, and it is a goal I strive for every shift.
  • Multi-tasking is a skill with which I have been able to become confident. While handcrafting beverages, I can problem-solve issues that may arise on the floor.
  • Time management is a strength I actively utilize not only during my shifts, but also outside in my daily routine. It is important to complete tasks in a timely manner before co-workers depart for their shift, in order to stay on track to best serve the customers, and to maintain the functioning of the store.

Food Service Worker

Boost Bowls
Bethel, CT
04.2021 - 05.2021
  • Learned how to prepare ingredients to use in crafting meals for customers.
  • The cleanliness of the store was a main priority, and I learned the importance of keeping a clean space.

Cashier

Caraluzzi's Market
Bethel, CT
05.2020 - 03.2021
  • Delivered a high level of customer service to ensure each individual had a positive experience.
  • Personalized the interactions I had with customers to create a welcoming environment.
  • I learned how to manage a till and properly handle currency.

Ticket Seller and Concession Stand Worker

The Bethel Cinema
Bethel, CT
09.2019 - 03.2020
  • Ensured that each customer had a positive experience before entering the theater for the film. Always accommodated their requests, and ensured that they felt comfortable and welcome.
  • Provided customers with popcorn, beverages, and other snacks while working at the front desk.
  • Thoroughly cleaned the theaters after a film ended in a timely manner.
  • Hosted several children's birthday parties on weekends. I would greet the children and families, point out access to restrooms, prepare popcorn and beverages in advance, and clean up the room and theater after the party had ended.

Education

Social Work

Western Connecticut State University
Danbury, CT
05-2026

Skills

  • Conflict resolution
  • Team leadership
  • Exceptional customer service
  • Active listener
  • Clear and effective communication
  • Cash handling
  • Hospitality and accommodation
  • Adaptive and creative
  • Time management

Internship Experience

  • Currently an intern at Naugatuck Youth Services. I am learning case management skills, working with teens, and am facilitating a girls group for third grade students.

Timeline

Barista

Starbucks
05.2021 - Current

Food Service Worker

Boost Bowls
04.2021 - 05.2021

Cashier

Caraluzzi's Market
05.2020 - 03.2021

Ticket Seller and Concession Stand Worker

The Bethel Cinema
09.2019 - 03.2020

Social Work

Western Connecticut State University

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Emma Tilford