Emma Timbol
North Las Vegas
Summary
Dynamic and customer-focused professional with experience at California Fish Grill, excelling in teamwork and problem-solving. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in cash handling and inventory management, consistently contributing to improved operational efficiency and positive guest experiences. Communicating with customers securing a warm welcome ensuring for a revisit with regulars.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
California Fish Grill
03.2024 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Stocked shelves promptly, optimizing product placement for improved visibility and accessibility.
- Supported promotional displays setup, contributing to increased sales during seasonal campaigns.
- Trained new team members on operational procedures and customer service best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated with team members to ensure efficient food preparation and timely delivery.
- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Maintained cleanliness and organization in dining and kitchen areas to enhance guest experience.
- Assisted in inventory management by restocking supplies and minimizing waste through effective usage practices.
- Implemented feedback mechanisms to improve menu offerings based on customer preferences and trends.
- Monitored food safety compliance, ensuring adherence to health regulations during all stages of food handling.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Boba Barista
Devil & Angel Desserts
03.2022 - 11.2023
- Prepared and served a variety of boba drinks with attention to quality and customer preferences.
- Operated cash register, processing transactions accurately and efficiently during peak hours.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Collaborated with team members to streamline beverage preparation processes, enhancing overall efficiency.
- Engaged customers with product knowledge, fostering positive relationships to promote repeat business.
- Monitored inventory levels, reporting shortages to management for timely restocking of supplies.
- Implemented feedback from customers to improve menu offerings, contributing to overall satisfaction rates.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
Education
Associate of Science - Nursing (in Progress)
College of Southern Nevada (Current)
Las Vegas, NVHigh School Diploma -
Shadow Ridge High School
5050 Brent Ln, Las Vegas, NV 8913105-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Collaboration and teamwork
- Cleaning
- Attention to detail
- Organizing work stations
- Product knowledge
Certification
Food Handlers Completion
Timeline
Team Member
California Fish Grill
03.2024 - Current
Boba Barista
Devil & Angel Desserts
03.2022 - 11.2023
Associate of Science - Nursing (in Progress)
College of Southern Nevada (Current)
High School Diploma -
Shadow Ridge High School