Emma Tipton

• Shop peoples order in a matter of time. Taking payments. Receiving calls.
• Helped customers by answering questions and locating merchandise.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Computed purchases and received and processed cash or credit payment.

Shop peoples groceries in a matter of time.

• Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
• Resolved customer complaints with professionalism and empathy.
• Provided support to fellow team members when needed during busy periods.
• Assisted in the training of new team members to ensure proper food safety and customer service.
• Maintained a clean and organized work environment throughout the shift.
• Monitored cash registers during peak hours to ensure accuracy of transactions.
• Assessed employee skillsets and provided additional training where necessary.
• Ensured all employees followed company policies, procedures, and health regulations at all times.
• Communicated effectively with management regarding operations issues or concerns.
• Performed regular maintenance checks on equipment such as fryers, grills.
• Operated grills, deep fryers and griddles safely to avoid accidents or injury.
• Made and served coffee, tea and fountain drinks.
• Served orders to customers at windows, counters and tables.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Organized food items on serving trays and in carry-out packages.
• Recorded customer orders and communicated clearly to confirm each order.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Answered customer questions about food preparation, responding to ingredient and allergen concerns.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Operated cash register and received payment from customers in cash or credit form.
• Greeted customers to take food orders and provide information about menus.
• Kept customer and food preparation areas clean and well-organized.
• Received inventory of food and beverage products to stock in designated areas.
• Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Observed food safety and sanitation protocols to reduce germ spread.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Monitored temperatures of prepared food and cold-storage areas.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.