Emma Tolle

Student Teacher through University of Texas at Austin

• Worked with classroom teacher to learn about current standards and best practices.
• Cultivated positive relationships with administration, teaching staff, and students.
• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
• Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
• Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Observed and participated in special learning opportunities to expand horizons and learn different approaches.
• Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
• Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Fostered student curiosity and interest through creative hands-on activities.

Interned through the University of Texas at Austin.

• Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
• Taught students in self-contained and resource environments.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Delivered effective and differentiated classroom instruction to range of neurodiverse students.
• Coordinated special education students and teacher assistant schedules with master schedule.
• Taught multiple subjects to students with intellectual or emotional disabilities.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Facilitated small group instruction to address individual learning needs.
• Collaborated with other educators to develop instructional strategies.
• Developed and implemented behavior management plans to improve student behavior.
• Conducted assessments of students to determine individual needs.
• Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
• Planned daily activities to keep students engaged and on track with learning goals.

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted managers with quickly resolving service- and food-related issues.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Backed up servers by checking on tables and retrieving items for guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Promoted business loyalty by fostering positive customer relationships.

Interned through the University of Texas at Austin.

• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Modified general education curriculum for special-needs students using various instructional techniques and technologies.
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
• Delivered effective and differentiated classroom instruction to range of neurodiverse students.
• Taught students across multiple classifications and degrees of special needs.
• Partnered with standard education teachers from across academic departments.
• Worked with students with moderate to severe autism to increase life skills.
• Instructed students with physical and cognitive disabilities.
• Led activities that developed students' physical, emotional, and social growth.
• Collaborated with other educators to develop instructional strategies.

Interned through the University of Texas at Austin

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Incorporated multiple types of teaching strategies into classroom.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Created and developed lesson plans to meet students' academic needs.
• Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
• Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
• Worked with professionals in all areas of Special Education to provide the best education to our students.

Interned through the University of Texas at Austin,

• Provided clear, informative and engaging classroom instruction.
• Managed small and large groups of students for classroom instruction.
• Monitored each student's progress and revamped strategies to maximize success.
• Utilized multimedia strategies to facilitate learning and increase student engagement.
• Related to students through consideration of various socioeconomic and cultural backgrounds.
• Created genuine rapport and meaningful relationships with students and professionals within the school
• Personalized instruction based on needs, interests and capabilities of individual students.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Completed all tasks in compliance with company policies and procedures.
• Resolved customer problems and complaints.
• Handled assignments independently with good judgement and critical thinking skills.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Increased sales significantly by upselling higher-end products to customers.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Stocked, tagged and displayed merchandise as required.

• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Consulted with customers to determine objectives and requirements for events.