Emma Tolman
Spokane,WA
Summary
Dependable, self motivated and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Have cash handling skills (balancing a drawer) as well as pride myself in giving excellent customer service. Have helped manage a team and schedule staff appropriately with always keeping a positive attitude. I'm reliable and thrive working in a team environment. Thank you for your consideration.
Overview
6
6
years of professional experience
Work History
Banquet Server
Northern Quest Resort & Casino Spokane
04.2021 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Line Cook- 1898 Country Club Restaurant
Northern Quest Resort & Casino Spokane
01.2019 - 04.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Interacted with guests to obtain feedback on product quality and service levels.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Assistant Manager
Subway
05.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - Business
Spokane Falls Community College
Spokane, WA09.2017
High School Diploma -
Shadle Park High School
Spokane, WA09.2015
Skills
- Exceptional Communicator
- Customer Relationship Management
- Presenting Solutions
- Safety Regulations
- Guest Services
- Problem Resolution
- Product Merchandising
- Inventory Control
- Product Knowledge
- Retail Marketing
- POS System Operations
- Employee Management
Timeline
Banquet Server
Northern Quest Resort & Casino Spokane
04.2021 - Current
Line Cook- 1898 Country Club Restaurant
Northern Quest Resort & Casino Spokane
01.2019 - 04.2021
Assistant Manager
Subway
05.2017 - 04.2019
Associate of Arts - Business
Spokane Falls Community College
High School Diploma -
Shadle Park High School
Similar Profiles
Samantha ReningerSamantha Reninger
Hotel Concierge at Northern Quest Resort & Casino SpokaneHotel Concierge at Northern Quest Resort & Casino Spokane
Parker FranklinParker Franklin
Casino Floor Beverage Supervisor at Northern Quest Resort & Casino SpokaneCasino Floor Beverage Supervisor at Northern Quest Resort & Casino Spokane
Joseph O'BryanJoseph O'Bryan
Security Supervisor at Northern Quest Resort & Casino SpokaneSecurity Supervisor at Northern Quest Resort & Casino Spokane
Keyana TonasketKeyana Tonasket
Server at Northern Quest Resort & Casino SpokaneServer at Northern Quest Resort & Casino Spokane
Antony MalalaAntony Malala
Caregiver/Certified Medication Aide at Ark Adult Family HomeCaregiver/Certified Medication Aide at Ark Adult Family Home