Emma Toms
Pensacola,FL
Summary
Committed and hardworking with experience in customer service and the restaurant industry. Excelled in time management and problem-solving, significantly contributing to team efficiency and customer loyalty. Dedicated to resolving issues, answering customer questions, and taking care of people with a positive attitude and a joyful heart. Adaptable and quick to learn, ready to transition into fields of work that value efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Cashier, To-Go Specialist, Server
Jim N Nicks Bar-B-Q
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Daycare Worker
Coastal Fitness
02.2024 - 07.2024
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Managed challenging behaviors effectively by employing positive reinforcement techniques and redirecting negative actions toward more constructive outlets.
- Kept the kids engaged, with fun activities like dance parties and arts and crafts.
- Provided support and guidance to children in conflict resolution.
Restaurant Hostess
Crabs On The Beach
03.2024 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Cook/Food Runner
Rock & Roll Sushi
05.2023 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Worked very well under high-stress situations.
Cashier/Cook/Prep Cook/To-Go Specialist
Dickeys BBQ Pit
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Opened and closed the store, by myself, ensuring that everything is in top condition.
- Trained new team members.
Education
Associate of Arts - Clinical Psychology
Pensacola State College
Pensacola, FL05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Grit and determination
- Time management skills
- Reliability and punctuality
- Professionalism and courtesy
- Complex Problem-solving
- Hospitality and accommodation
- Honest and dependable
- Reliability
Languages
spanish
Limited Working
Affiliations
- Coastline Calvary Chapel
Timeline
Cashier, To-Go Specialist, Server
Jim N Nicks Bar-B-Q
06.2024 - Current
Restaurant Hostess
Crabs On The Beach
03.2024 - 06.2024
Daycare Worker
Coastal Fitness
02.2024 - 07.2024
Cook/Food Runner
Rock & Roll Sushi
05.2023 - 07.2023
Cashier/Cook/Prep Cook/To-Go Specialist
Dickeys BBQ Pit
10.2022 - 05.2023
Associate of Arts - Clinical Psychology
Pensacola State College
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