Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Tonelli

Joliet,IL

Summary

Experienced Lead Bartender and Bar Manager with a strong background in fine dining, known for exceptional multitasking abilities, extensive product knowledge, and superior customer service. Adept at managing bar operations, maintaining inventory, and creating high-end cocktails for a large number of guests. Proven ability to cultivate relationships, enhance guest experiences, and drive business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Bartender/Bar Manager

Cut 158 Chophouse
Joliet, IL
01.2021 - 06.2024
  • Inventory Management: Maintained accurate inventory of wine, liquor, and bar supplies
  • Placed timely orders to ensure optimal stock levels and minimize waste
  • Product Knowledge: Demonstrated extensive knowledge of wine, spirits, and high-end cocktails
  • Provided expert recommendations to guests and educated staff on product offerings
  • Seasonal Cocktail Menu Development: Designed and curated innovative seasonal cocktail menus, incorporating fresh ingredients and trending flavors to enhance the guest experience
  • Supplier Relations: Build and maintain strong relationships with suppliers and distributors
  • Service Excellence: Delivered exceptional service in a fine dining environment, multitasking efficiently as the sole bartender to serve a restaurant with 100+ guests
  • Customer Relations: Built strong relationships with guests through personalized service, enhancing their dining experience and fostering customer loyalty
  • Operational Efficiency: Managed bar operations seamlessly, ensuring smooth workflow and adherence to health and safety regulations
  • Staff Training: Trained and mentored new bar staff on service standards, cocktail preparation, and product knowledge

Fine Dining Server

Cut 158 Chophouse
Joliet, IL
01.2020 - 01.2022
  • Guest Service: Provided prompt, polite, and personalized service to all guests, ensuring a memorable dining experience
  • Anticipated guest needs and preferences to offer a tailored dining experience
  • Attention to Detail: Demonstrated meticulous attention to detail in all aspects of service, from table settings to order accuracy, ensuring a high standard of excellence
  • Menu Knowledge: Maintained comprehensive knowledge of the menu, including ingredients, preparation methods, and wine pairings
  • Offered informed recommendations to enhance the dining experience
  • Problem Resolution: Effectively handled any guest concerns or complaints, resolving issues promptly and maintaining a professional and courteous demeanor at all times
  • Team Collaboration: Worked collaboratively with colleagues to ensure efficient service flow and a harmonious work environment
  • Assisted with training new staff members on fine dining service standards

General Manager

Subway Sandwiches
Crest Hill, IL
03.2019 - 11.2021
  • Staff Management: Managed a team of 15+ staff members, including recruitment, hiring, training, and performance evaluation
  • Fostered a positive work environment to enhance team morale and productivity
  • Inventory Management: Maintained accurate store inventory levels and placed orders for food and supply stock to ensure seamless operations
  • Monitored inventory to minimize waste and control costs
  • Cost Control: Implemented effective strategies to achieve the lowest food and labor costs among four sister stores
  • Regularly analyzed financial reports to identify cost-saving opportunities and improve profitability
  • Compliance and Safety: Ensured a clean and food-safe environment that consistently passed corporate and health department inspections
  • Adhered to all regulatory and company standards for health and safety
  • Customer Service: Worked side by side with staff to deliver exceptional customer service
  • Addressed and resolved customer concerns promptly and effectively, ensuring a positive experience for all patrons

Education

Highschool diploma -

Minooka Community High School
05-2016

Associate of Arts -

Joliet Junoir College

Skills

  • Inventory management
  • Wine and spirit knowledge
  • High-end cocktail preparation
  • Customer relationship management
  • Multitasking
  • Time management
  • Staff training and development
  • Excellent Communication skills
  • Leadership
  • Suggestive Selling

Certification

  • Food Handler
  • Certified Food Safety Manager
  • Basset

Timeline

Lead Bartender/Bar Manager

Cut 158 Chophouse
01.2021 - 06.2024

Fine Dining Server

Cut 158 Chophouse
01.2020 - 01.2022

General Manager

Subway Sandwiches
03.2019 - 11.2021

Highschool diploma -

Minooka Community High School

Associate of Arts -

Joliet Junoir College

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Emma Tonelli