Emma Torres
La Grange,KY
Summary
Skilled in helping devise innovative solutions to unexpected challenges. Promotes business development through savvy product promotion and data-driven strategies. A competent multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Hostess
The Black Rabbit
2023.07 - Current
- Hosted guests upon arrival, ensuring an exceptional hospitality experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a well-organized waiting area, managed reservations, and ensured an efficient flow for guests to optimize seating arrangements.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Effectively facilitated the training of new employees and supported the on-boarding process.
Personal Assistant
The Healing Sanctuary
2023.04 - 2023.06
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained a highly organized filing system for confidential documents and ensured easy accessibility for the CEO
- Maintained appropriate filing of personal and professional documentation.
- Drafted, edited and formatted documents, and reports as per the CEO’s requirements, maintaining a high level of accuracy and professionalism.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Engaged the role as a liaison between the CEO and other department heads, relating important information and ensuring alignment across various teams.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Server
Olive Garden
2022.02 - 2023.04
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers to ensure an excellent hospitality experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
To-Go Specialist
Olive Garden
2020.08 - 2022.01
- Proficiently handled and manage a high volume of to go orders, ensuring accuracy in taking order and processing them efficiently.
- Handled multiple to-go orders simultaneously, prioritizing tasks to meet customer expectations and reduce wait times.
- Quickly and effectively address any order discrepancies, resolve customer complaints, and find solutions to issues that may arise during order process when management authority was not needed.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Education
Associate of Science - General Education
College of Eastern Idaho
Idaho Falls, ID11.2023
Graduate -
Snake River High School
Blackfoot, ID05.2021
Skills
- Event Planning
- Customer Service
- Guest Complaint Resolution
- Guest Engagement
- Upselling
- Menu Memorization
- Performance Improvement
- Interactive Communication Skills
- Professional Demeanor
- Strong Interpersonal Skills
- Patience and Empathy
- Adaptability
- Customer Service Expertise
- Detail-oriented
- Exceptional Communication
- Effective Multitasking
- Customer Acquisition
- Partnership Development
- Customer Relationship Management (CRM)
- KPI Tracking
- Corporate Communications
- Business Development
- Creative Direction
- Customer Segmentation
- Market Research
- Content Creation
- Budget Forecasting
- Brand Messaging
- Price Structuring
Timeline
Hostess
The Black Rabbit
2023.07 - Current
Personal Assistant
The Healing Sanctuary
2023.04 - 2023.06
Server
Olive Garden
2022.02 - 2023.04
To-Go Specialist
Olive Garden
2020.08 - 2022.01
Associate of Science - General Education
College of Eastern Idaho
Graduate -
Snake River High School
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