Summary
Overview
Work History
Education
Skills
Timeline
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Emma Torres

Escondido,CA

Summary

Dynamic leader with proven success at Five Below, enhancing customer engagement and satisfaction. Excelled in organization and leadership, driving revenue growth and operational efficiency. Skilled in cash handling and customer service, consistently met sales targets. Cultivated strong client and team relationships, achieving high levels of productivity and service excellence.

Overview

3
3
years of professional experience

Work History

Customer Experience Manager

Fivebelow
06.2024 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
  • created schedules that was flexible to all employees
  • I managed payroll
  • I handled district meetings and emails
  • I was the acting store manager

Sales Associate

Five Below
06.2021 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed efficient cash register operations.

Support Lead /Retail Keyholder

Five Below
05.2023 - 06.2024
  • Stored security alarm codes and keys and made routine code changes.
  • Maintained confidentiality and security of sales records and operational reports.
  • Assisted store cashiers during peak sales times.
  • Rearranged racks and shelving based on seasonal planograms.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

High School Diploma -

San Pasqual High School
Escondido, CA
06.2023

Skills

  • Customer engagement
  • Customer service
  • Organization
  • Productive
  • Clean
  • Cash handling
  • Open and close process
  • time managent
  • leadership

Timeline

Customer Experience Manager

Fivebelow
06.2024 - Current

Support Lead /Retail Keyholder

Five Below
05.2023 - 06.2024

Sales Associate

Five Below
06.2021 - Current

High School Diploma -

San Pasqual High School

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Emma Torres