Summary
Overview
Work History
Education
Skills
Timeline
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Emma Torres

Corpus Christi,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

CSR

Peter Piper Pizza Inc
Corpus Christi, TX
05.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls,providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Customer Service Representative

Bubbas 33
Corpus Christi, TX
04.2024 - 11.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

WB Ray High School
Corpus Christi, TX
05.2024

Skills

  • Retail Sales Customer Service
  • Team Development
  • Party Host
  • Guest Service
  • Customer Service
  • Teamwork and Collaboration
  • Food Service Techniques
  • Payment Processing
  • Children's Activities Planning
  • Greeting and Seating
  • Activity Planning
  • Courteous demeanor
  • Team member support
  • Daily specials memorization
  • Table resetting
  • Hostess support
  • Dining customer service
  • Menu presentation
  • Dining crew workflow optimization
  • Menu item recommendation
  • Table setting knowledge
  • Server training
  • Food and beverage pairings
  • Food sales and promotion
  • Exceptional customer service

Timeline

Customer Service Representative

Bubbas 33
04.2024 - 11.2024

CSR

Peter Piper Pizza Inc
05.2022 - Current

High School Diploma -

WB Ray High School

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Emma Torres