Emma Torres
Houston
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
19
19
years of professional experience
Work History
Case Manager Level 2
National Youth Advocate Program
02.2024 - Current
- Provide Level Two (2) post release services.
- Conduct initial in-home assessments and monthly engagements.
- One in-person home visit every 90 days.
- Preform ongoing assessments.
- Connect children to community services.
- Carry a minimum caseload of 15.
- Establish working relationships with community-based organizations.
- Have a case management approach that assesses, plans, facilitates, and advocates for unaccompanied children and their sponsors using knowledge of social services and human services.
- Follow all ORR guidelines and policy requirements.
- Reports into PRS Caseworker Supervisor.
- Perform other duties as assigned.
Case Manager
Compass Connection Baytown
02.2022 - 11.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Academic Tutor
KIPP ZENITH Academy
11.2021 - 02.2022
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
- Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
- Empowered students to take ownership of their learning process, setting goals and tracking progress towards those objectives.
- Increased student retention rates by closely monitoring progress and implementing targeted intervention strategies as needed.
- Developed strong rapport with students, fostering a supportive and positive learning environment.
Attendance Secretary
HISD Franklin Elementary
06.2021 - 11.2021
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
- Collaborated effectively with other administrative staff members for seamless coordination during events such as report card distribution or parent-teacher conferences.
- Corrected discrepancies and posted daily summary report on absences.
- Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
- Expedited the resolution of discrepancies in attendance records through thorough investigation and prompt follow-up actions.
- Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
- Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Supported a positive school culture by participating in student-focused events and extracurricular activities when possible, demonstrating dedication to the success of all students.
- Streamlined the attendance process for efficiency with timely data entry and attention to detail.
Academic Tutor
HISD-Golfcrest Elementary
02.2020 - 06.2021
- Help 3rd grade math teachers with small groups
- Covered for 3 weeks for a teacher out on FMLA
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
- Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
Interpreter and Translator
University of Houston-Main
08.2019 - 12.2019
- Interpret for meetings with clients and student lawyers
- Translate documents that need to be reviewed by Spanish readers
- Assist with phone calls to clients
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Academic Tutor
HISD-Mitchell Elementary
06.2017 - 06.2018
- Pull out small groups to do mini lessons
- Help teachers when needed with classroom materials
- Assist in the cafeteria during lunch time with student behavior
- Assist in the front office with calls and copies
- Assist the registrar with truancy documentation and enrollment documents
Registrar
HISD Lewis Elementary
11.2012 - 05.2017
- Register and withdraw students
- Create schedules and teachers
- Manage student records
- Manage truancy
- Manage grades
- Input attendance
- Translate to parents when needed
- Translate letters and flyers, when needed
Leasing Agent
Alta Crossing Apartments
03.2012 - 11.2012
- Show available apartments to renters
- Create contracts for new renters
- Keep all files neat and up to date
- Make sure inventory is always stocked
Child Care Provider
Kidztown Childcare
08.2006 - 03.2012
- Supervised children of all ages from 6 weeks to 13 years old
- Provide age appropriate lesson plans
- Aid with homework for school aged children
- Provided a clean and safe environment
Education
BACHELOR OF ARTS - Spanish
University of Houston- Downtown
Houston, TX12.2019
Associates of arts - child development
San jacinto college
12.2011
Skills
- Fluent in Spanish (reading, writing)
- Interpreting skills
- Translation skills
- Quick learner
- Flexible and adaptive
- Problem-solving
- Activity-based learning
- Case management
- Scheduling appointments
- Client support
- Time management
- Case documentation
- Problem-solving skills
Timeline
Case Manager Level 2
National Youth Advocate Program
02.2024 - Current
Case Manager
Compass Connection Baytown
02.2022 - 11.2023
Academic Tutor
KIPP ZENITH Academy
11.2021 - 02.2022
Attendance Secretary
HISD Franklin Elementary
06.2021 - 11.2021
Academic Tutor
HISD-Golfcrest Elementary
02.2020 - 06.2021
Interpreter and Translator
University of Houston-Main
08.2019 - 12.2019
Academic Tutor
HISD-Mitchell Elementary
06.2017 - 06.2018
Registrar
HISD Lewis Elementary
11.2012 - 05.2017
Leasing Agent
Alta Crossing Apartments
03.2012 - 11.2012
Child Care Provider
Kidztown Childcare
08.2006 - 03.2012
Associates of arts - child development
San jacinto college
BACHELOR OF ARTS - Spanish
University of Houston- Downtown
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