Emma Travis
Thousand Oaks,CA
Summary
Personable and energetic representative committed to delivering excellence in all facets of customer service, administrative support, documentation, and research. Demonstrated ability to boost efficiency and maintain high satisfaction levels, leveraging strong interpersonal communication, and organizational skills. Exceptional work ethic and dedication with a knack for problem-solving. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Accounts Payable Specialist
San Francisco Battery
01.2018 - Current
- Supported management by processing invoices and documents with consistent on-time delivery and substantial interpersonal skills.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reduced financial discrepancies, by maintaining a high level of organization, and arranging information into accounting software.
- Reduced invoice processing time with accurate data entry and timely communication.
Home Tutor
Paul Castillo
07.2023 - Current
- Analyzed materials with students by demonstrating how to be detail oriented, goal oriented, work out solutions to problems, and revise worksheets or other assignments.
- Developed parent and student relationships by offering a positive, open, and reliable line of communication.
- Communicated clearly with parents and teachers on students' progress, and discussed next steps to success in a positive, light, and straight forward demeanor.
- Conducted comprehensive evaluations of student performance, identifying areas requiring additional support or intervention, and how to execute these goals.
- Taught students remotely using online video and chat platforms as well as supported their learning with in person sessions.
Nanny and Parental Support
Jessica and Aaron Goldberg
02.2023 - Current
- Established lasting, professional connections with families and children by encouraging regular communication and delivering positive feedback.
- Managed schedules of children and parent's effectively to ensure timely completion of all tasks and routines.
- Built positive environments by using active listening to support and sooth issues and promote social and emotional growth.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Child Care Provider
Ksenia Krasnikov
08.2022 - 01.2024
- Provided support and guidance to children in conflict resolution while maintaining a positive attitude and persona.
- Logged information regarding naps, feedings, and any medications administered.
- Responded promptly to inquiries from parents and guardians.
Receptionist
Community Spay Neuter Clinic
01.2020 - 08.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, walk-in clients, data input, and scheduling.
- Promptly resolved customer problems and complaints with high satisfaction, and responded diligently to client inquiries by providing accurate information.
- Cultivated positive relationships with clients with a professional demeanor and excellent interpersonal skills on the phone, in writing, and in person.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enthusiastically greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative and Cashier
LAZ Parking
06.2019 - 12.2019
- Welcomed customers and helped determine their needs in a warm manner.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built positive relationships and experiences with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Associate and Cashier
In-N-Out Burger
08.2014 - 05.2019
- Managed high-volume customer traffic during peak hours while maintaining efficiency, accuracy in transactions, and a positive and enthusiastic appearance.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers by using clear communication.
- Contributed to store's sales goals by actively promoting additional products.
- Trained new employees in customer service, cashier procedures, and company policies, promoting a consistent customer experience across all team members.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns with a high level of knowledge and kindness.
Education
Bachelor of Arts - Liberal Studies And Psychology
California State University Channel Islands
Camarillo, CA12.2024
Associate of Science - Social Sciences
American River College
Sacramento, CA12.2022
Skills
- Over seven years of customer service experience
- Strong interpersonal communication skills including verbal and written communication
- Problem-solving and multitasking skills
- An enthusiastic, positive, professional, and reassuring tone and communication style
- Excellent organization skills and time management
- Adaptable nature and a quick learner
- Patience and empathy
- Maintains strong customer and client relations
- Office administration and document management
- Effective leadership skills
Timeline
Home Tutor
Paul Castillo
07.2023 - Current
Nanny and Parental Support
Jessica and Aaron Goldberg
02.2023 - Current
Child Care Provider
Ksenia Krasnikov
08.2022 - 01.2024
Receptionist
Community Spay Neuter Clinic
01.2020 - 08.2021
Customer Service Representative and Cashier
LAZ Parking
06.2019 - 12.2019
Accounts Payable Specialist
San Francisco Battery
01.2018 - Current
Customer Service Associate and Cashier
In-N-Out Burger
08.2014 - 05.2019
Bachelor of Arts - Liberal Studies And Psychology
California State University Channel Islands
Associate of Science - Social Sciences
American River College
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