Hi, I’m
Emma Tuck
Grand Rapids,MI
Summary
A confident self-starter with a passion for fashion, specifically trend forecasting, trend cycles, and product marketing. A critical thinker and problem solver with excellent interpersonal skills and a curious, positive mindset. Excellent content creation combined with strong verbal and organizational skills. High-energy management professional bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Overview
4
years of professional experience
Work History
Pacsun Retail Store
Store Manager
06.2022 - Current
Job overview
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Immediately report issues to higher management with great detail.
- Mitigate business risks by working closely with staff members and assessing performance.
- Supervise creation of exciting merchandise displays to catch attention of store customers.
- Consistently focus on current trends and trend forecasting to positively influence product/visual displays to increase sales
- Support visual counsel by providing insights and creative ideas for floor sets
Pacsun Retail Store
Assistant Store Manager
03.2022 - 06.2022
Job overview
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Pacsun Retail Store
Store Manager
09.2021 - 03.2022
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Exhibit excellent communication skills with District Managers, Store Managers, and Sales Associates
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Pacsun Retail Store
Assistant Store Manager
06.2021 - 09.2021
Job overview
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Handled problematic customers and clients to assist sales associates and maintain excellent customer service.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reflected the PacSun brand by demonstrating passion and affinity for product brands and fashion trends
Pacsun Retail Store
Lead Sales Associate
03.2021 - 06.2021
Job overview
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained keyholder position
- Introductory LOPing of the sales floor
- Responsible for opening and closing store procedures
Pacsun Retail Store
Sales Associate
11.2020 - 03.2021
Job overview
- Attended sales meetings and company trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Presented professional image consistent with company's brand values.
Egypt Valley Country Club
Assistant Pool Manager & Lead Lifeguard
05.2019 - 08.2021
Job overview
- Assigned schedules and specific tasks to team members for optimal coverage.
- Monitored team members for performance, professionalism and service quality.
- Enhanced customer service based on feedback from club members.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
Education
Grand Rapids Community CollegeGrand Rapids, MI
2021
Grand Valley State UniversityAllendale, MI
2019
Rockford High SchoolRockford, MI
Diploma
03.2018
University Overview
- Magna Cum Laude graduate
- 3.8 GPA
- Awarded four academic letters, Rockford High School | 2014-2017
- Awarded two varsity letters, Rockford High School Swim & Dive Team | 2016-2017
- Varsity swim team member | 2015-2017
- Women's Empowerment group member | 2015-2017
Skills
- Store Opening and Closing Procedures
- Team Leadership
- Staff Management
- Staff Training
- Merchandising
- Mentoring
- Sales From Store (SFS)
- Sales Expertise
- Customer Service
- Time Management
Timeline
Store Manager
Pacsun Retail Store
06.2022 - Current
Assistant Store Manager
Pacsun Retail Store
03.2022 - 06.2022
Store Manager
Pacsun Retail Store
09.2021 - 03.2022
Assistant Store Manager
Pacsun Retail Store
06.2021 - 09.2021
Lead Sales Associate
Pacsun Retail Store
03.2021 - 06.2021
Sales Associate
Pacsun Retail Store
11.2020 - 03.2021
Assistant Pool Manager & Lead Lifeguard
Egypt Valley Country Club
05.2019 - 08.2021
Grand Rapids Community College
Grand Valley State University
Rockford High School
Diploma
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