Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Valdez

Sebastian,TX

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

12
12
years of professional experience

Work History

Digital Archivist

Compass Connections
04.2022 - Current
  • Assisted in digitizing archival materials for preservation and accessibility.
  • Organized digital files to enhance retrieval efficiency and user experience.
  • Supported the implementation of metadata standards for improved cataloging accuracy.
  • Collaborated with team members on developing digital preservation strategies.

Direct Care Worker

Compass Connections
04.2022 - 04.2023
  • Provided compassionate support to individuals with disabilities, enhancing their daily living experiences.
  • Assisted clients with personal care tasks, ensuring dignity and respect in all interactions.
  • Implemented individualized care plans, promoting client independence and well-being.
  • Monitored client health conditions, promptly reporting changes to healthcare professionals.

Branch Manager

Woodforest National Bank
02.2021 - 10.2021
  • Managed daily operations to ensure optimal branch performance and customer satisfaction.
  • Developed and implemented training programs for staff to enhance service delivery quality.
  • Oversaw budget management, reducing operational costs through strategic resource allocation.
  • Analyzed sales data to identify trends and improve product offerings based on customer needs.

Assistant Manager

Woodforest National Bank
10.2019 - 02.2021
  • Led team in daily operations, ensuring compliance with banking regulations and policies.
  • Trained and mentored new staff on customer service protocols and operational procedures.
  • Streamlined transaction processing workflows, enhancing efficiency and reducing errors.
  • Developed training materials to improve staff knowledge of financial products and services.

Bank Teller

Woodforest National Bank
04.2013 - 10.2019
  • Processed customer transactions accurately and efficiently to enhance service quality.
  • Managed cash drawer, ensuring proper balancing at shift end to maintain financial integrity.
  • Assisted customers with account inquiries and transactions, fostering positive relationships.
  • Trained new tellers on operational procedures and customer service standards for improved performance.

Education

Lyford High School

Skills

  • Collaborative partnerships
  • Data migration
  • Electronic records management
  • Digital forensics
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Digital Archivist

Compass Connections
04.2022 - Current

Direct Care Worker

Compass Connections
04.2022 - 04.2023

Branch Manager

Woodforest National Bank
02.2021 - 10.2021

Assistant Manager

Woodforest National Bank
10.2019 - 02.2021

Bank Teller

Woodforest National Bank
04.2013 - 10.2019

Lyford High School

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Emma Valdez