Emma Valenzuela
Cypress,CA
Summary
My mission is to make a positive impact by leveraging my creative skills, global perspective, and dedication to continuous growth. I strive to contribute to a team that values innovation, collaboration, and the pursuit of excellence.
Overview
6
6
years of professional experience
Work History
Crew Shift Leader and Barista
Dunkin Donuts
08.2021 - Current
- Worked in team environment to maintain high levels of productivity.
- Organized materials to supply team members.
- Monitored materials inventory and requested items for restocking for each job.
- Enhanced team efficiency and multitasking abilities by effectively using equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Educated coworkers and customers about new products.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Used POS system to enter orders, process payments and issue receipts.
Staff Lead
Boys And Girls Club Of Stanton
09.2022 - Current
- Acted as positive role model for members and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Boosted performance of individual members by devising strategic personal training programs.
- Conveyed rules and regulations clearly, promoting better understanding among members.
- Participated in fundraising events, helping team bring in funds to pay for expenses.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Consulted with parents, other personnel to determine causes of problems such as misbehavior.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Guest Service Representative
Nothing Bundt Cakes
08.2020 - 08.2021
- Fill case cakes, and make sure the cakes are stocked, and looked presentable for guests.
- Take in person orders and over the phone orders
- Worked on a cashier system and handle money
- Cleans counters, sweeps floors, wipes down registers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Baked gluten-free, and regular cakes based on customers' needs.
Waitress
Ciro's Pizza
06.2020 - 09.2020
- Take in person orders and over the phone orders
- Work on a cashier system and handle money
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Cleans counters, sweeps floors, wipes down registers and tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Associate/FruitDesign
Edible Arrangements
08.2019 - 02.2020
- Create Arrangements, and made various chocolate fruits
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Sell to customers different arrangements over the phone and in person
- Worked on a cashier system and handled money
- Answered phone calls and dealt with any customer complaints
- Cleaned chocolate and fruit machines, swept and mopped, wiped down windows and counters, and washed dishes.
Hostess
Johnny Rockets, KBF
11.2018 - 08.2019
- Seated Guests to tables, took down names, and created a wait time
- Dealt with any customer complaints
- Bussed tables, wiped down any booths, and collected menus
- Performed basic cleaning such as cleaning windows, sweeping and mopping floors, and cleaning menus
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Liberal Arts in Behavioral And Social Sciences
Cypress College
Cypress, CA12.2026
High School Diploma -
Cypress High School
Cypress, CA2019
Skills
- Task Monitoring
- Job Assignments
- Communication
- Multitasking
- Teamwork
- Computer Skills
- Problem Solving
- Organization
- Adaptiveness
- Safety Understanding
- Positive Reinforcement Techniques
References
Irma Velasquez District Manager for Dunkin Donuts: Ivelasquez@frontierrg.com
Katia Zanella Manager for Dunkin Donuts: KZanella@frontierrg.com
Yadira Velasquez Assistant Manager Dunkin Donuts: Velasquezy26@gmail.com
Elvin Campbell Director Boys & Girls Club of Stanton: elvin@boysandgirlsclubofstanton.com
Joanna Succar Unit Director Boys & Girls Club of Stanton: joanna@bgcstanton.com
Samantha Struza Co Worker at Dunkin Donuts: samanthasturza@icloud.com
Jazmin Martinez Co Worker at Dunkin Donuts: jazminmtz975@gmail.com
Xitlali Martinez Co Worker at Dunkin Donuts: xitlalimartinez50@gmail.com
Emely Rivas Co Worker at The Boys and Girls Club of Stanton: emelyrivas10@icloud.com
Elaine Vazquez Co Worker at The Boys and Girls Club of Stanton: elainevazquez18@gmail.com
Timeline
Staff Lead
Boys And Girls Club Of Stanton
09.2022 - Current
Crew Shift Leader and Barista
Dunkin Donuts
08.2021 - Current
Guest Service Representative
Nothing Bundt Cakes
08.2020 - 08.2021
Waitress
Ciro's Pizza
06.2020 - 09.2020
Sales Associate/FruitDesign
Edible Arrangements
08.2019 - 02.2020
Hostess
Johnny Rockets, KBF
11.2018 - 08.2019
Liberal Arts in Behavioral And Social Sciences
Cypress College
High School Diploma -
Cypress High School
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