Emma Valenzuela
Bakersfield,CA
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
21
21
years of professional experience
Work History
Drive-Thru Cashier
McDonald’s
Buttonwillow
03.2020 - 08.2023
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Capitalized on slow periods to restock supplies, clean counters and remove trash.
- Verified that orders were accurate and complete before delivering them to customers.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Welcomed customers, offering assistance to help find store items.
- Informed customers of regular deals or monthly specials to upsell orders.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Prepared drinks, ice cream and other special items to complete food orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ensured compliance with all health regulations related to food handling practices.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Shift Manager
McDonald's Restaurant
Buttonwillow, California
03.2002 - 09.2008
- Directed and led employees and team members on effective operations, methods and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Analyzed sales data to identify trends and areas for improvement.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
Dental Assistant
Kaplan College
Bakersfield, CA05-2009
High School Diploma -
Shafter High School
Shafter, CA06-2001
Some College (No Degree) -
Taft College
Taft, CASkills
- Schedule oversight
- Shift leadership
- Interpersonal skills
- Equipment troubleshooting
- Decision-making
- Cash handling
- Handling customer complaints
- Documentation and reporting
- Workplace safety
- Shift checklists
- Opening and closing procedures
- Inventory controls
- Customer service focus
- Training and mentoring
- Employee training
- Quality assurance
Timeline
Drive-Thru Cashier
McDonald’s
03.2020 - 08.2023
Shift Manager
McDonald's Restaurant
03.2002 - 09.2008
Dental Assistant
Kaplan College
High School Diploma -
Shafter High School
Some College (No Degree) -
Taft College