Summary
Overview
Work History
Education
Skills
Timeline
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Emma Vallejos

Billings,Mt

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

5
5
years of professional experience

Work History

Front Desk Manager

Kelly Inn
02.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Office Administrator

Oarlock Ranch
03.2019 - 04.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.

Casino Attendant

Wardens Casino
06.2020 - 01.2023
  • Assisted in the training of new casino attendants, sharing best practices for customer service, game management, and cash handling procedures.
  • Promoted responsible gambling practices by monitoring patron behavior and addressing potential problem gambling situations tactfully.
  • Maximized player satisfaction by quickly responding to requests for assistance or information related to games, promotions, or amenities.
  • Managed high-volume gaming areas with accuracy, ensuring timely payouts and smooth gameplay for all patrons.
  • Maintained strong knowledge of all casino games to provide thorough explanations to guests as needed, enhancing their overall experience.

Education

Bachelor of Science - Psychology

Park University
Valdosta, GA
07.2008

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving
  • Guest Relations
  • Customer service expertise
  • Leadership Qualities
  • Hospitality services
  • Oral and written communications
  • Staff Supervision
  • Shift Scheduling
  • Guest Services
  • Marketing
  • Property Tours

Timeline

Front Desk Manager

Kelly Inn
02.2023 - Current

Casino Attendant

Wardens Casino
06.2020 - 01.2023

Office Administrator

Oarlock Ranch
03.2019 - 04.2023

Bachelor of Science - Psychology

Park University

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Emma Vallejos